Product Developer
showpo-2
Customer Happiness Agent
showpo-2· E-Commerce
About this role
About Us:
Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.
Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global success stories. We pride ourselves on empowering women worldwide and being one of Australia's largest and most successful social media brands.
The Role:
We are looking for Customer Happiness Officers who are customer obsessed and want to work with one of Australia's leading women's fashion ecommerce businesses!
This role will serve as the contact for customer enquiries and feedback, ensuring quality control, resolve delivery enquiries and get customer feedback. You will play a pivotal role in being the voice of our customer, ensuring that their experience is not only world class, but something they will rave about to their family and friends.
Duties to include, but are not limited to:
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Ensure customer enquiries are dealt with in a timely manner across all channels ( chat, phones, social and emails)
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Maintain high level of customer satisfaction rate across all channels
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Escalate time sensitive orders appropriately within timely manner
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Clearly relay relevant information when escalating enquiries
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Continued development and improvement of customer service level
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Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels
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Ability to work effectively as a team to put the customer first at all touch points
Who are we looking for?
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1+ year experience in delivering awesome customer experience results
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Perfect written and verbal communication skills. Your English needs to be exceptional.
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Adapt to the Showpo TOV within the business and towards customers
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Adaptable, flexible and able to work autonomously and unsupervised
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Typing speed > 60 words per minute
- Experience in online retail, e-Comm and CRM platforms (we use Zendesk)
This is a great opportunity to join the team! Apply to find out more...
Frequently Asked Questions
Is the salary disclosed for the Customer Happiness Agent position at showpo-2?
The salary for this Customer Happiness Agent role at showpo-2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Happiness Agent job at showpo-2 remote?
Yes, this Customer Happiness Agent position at showpo-2 is remote, with team members based in Manila, National Capital Region, Philippines. You can work from home or anywhere in the supported regions.
Is the Customer Happiness Agent role at showpo-2 full-time or part-time?
This is listed as a Freelance position. It is posted as a Customer Happiness Agent role in the E-Commerce department at showpo-2.
Which team or department does the Customer Happiness Agent at showpo-2 belong to?
This Customer Happiness Agent position is part of the E-Commerce department at showpo-2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Happiness Agent position at showpo-2?
Click the "Apply Now" button on this page. You will be redirected to showpo-2's official application portal hosted on lever where you can submit your application directly.
When was the Customer Happiness Agent job at showpo-2 posted?
This Customer Happiness Agent position at showpo-2 was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Happiness Agent
showpo-2
You'll be redirected to showpo-2's official application page on Lever.