Customer Growth Specialist

About Us

We've got an incredible brand -- now we're busy creating the legend behind it. At hosting.com, we've set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world's most trusted hosting company. If you're eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it's at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.

At hosting.com, we're not just hosting websites. Although we do a great job of that for millions of websites. We're helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care ... about each other's success. Our team is 750+ strong and growing, spread across the globe. We can't do this alone. Come join the journey. And help us build something better, together.

About the Role

• Make proactive outbound calls to existing customers and warm leads.
• Execute sales and retention campaigns end-to-end: work from provided call lists and scripts, log outcomes, and hit weekly/monthly targets.
• Build and maintain client relationships over time, becoming a trusted point of contact customers want to talk to before they churn or shop around.
• Identify cross-sell and upsell opportunities using account signals (usage, plan tier, support tickets, growth patterns) and our internal product-path playbooks — e.g. recommending a VPS upgrade before resource limits become a problem, or attaching email, security, or backup services to an existing plan.
• Handle inbound sales inquiries from customers reaching out with questions about upgrading, adding services.
• Follow structured playbooks for common scenarios (storage limits, multiple domains, agency accounts, e-commerce needs) to recommend the right next step confidently and consistently.
• Keep CRM records accurate and current - call notes, outcomes, next steps, and flags for the team.
• Collaborate with Customer Support and Retention teams to make sure customers get a consistent, informed experience across every touchpoint.
• Report on campaign performance -conversion rates, call volume, revenue generated - and flag what's working or not.

• 2+ years of experience in a phone-based sales, account management, or customer success role (hosting, SaaS, or tech industry experience is a strong plus).
• Comfortable making a high volume of calls daily, with genuine confidence and warmth on the phone.
• A consultative sales style - you listen first, then recommend, rather than pushing a script.
• Familiarity with (or fast ability to learn) web hosting products: shared hosting, VPS, reseller hosting, managed WordPress, domains, email, and website builder/AI tools.
• Strong organizational skills - able to manage a pipeline of calls, follow-ups, and campaign targets without things slipping through the cracks.
• Comfortable using a CRM and basic sales tools; quick to pick up new internal systems.
• Understand customer business, applications, and future needs