Maintenance Technician at Enclave on Golden Triangle Apartments
cottonwoodresidential
Customer Experience Specialist at The Richmond Apartments
cottonwoodresidential· Property Management
About this role
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at The Richmond Apartments in Salt Lake City, UT. Apply today!
In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.
As a Customer Experience Specialist you:
- Put your upbeat attitude, communication skills, and creativity into action.
- Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
- Answer all phone calls to the property and take detailed notes and information.
- Ensure apartments are ready to show daily and for upcoming move-ins.
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
- Assist in planning community events and social media marketing.
- Organize package room daily as packages are delivered.
- Maintain community-related communications and vendor relationships.
- Begin to kick start your career with room to grow into future management positions.
Compensation & Benefits
- Competitive base pay and quarterly bonus structure!
- Full health, vision, dental, life, and disability benefits - available within 1-30 days!
- Generous 401k and HSA Company match!
- Paid time off – eligible for 3 weeks (120 hours) in 1st year!
- 10.5 paid holidays!
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Specialist at The Richmond Apartments position at cottonwoodresidential?
The salary for this Customer Experience Specialist at The Richmond Apartments role at cottonwoodresidential is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Specialist at The Richmond Apartments position at cottonwoodresidential located?
This Customer Experience Specialist at The Richmond Apartments role at cottonwoodresidential is based in Utah - Salt Lake City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Experience Specialist at The Richmond Apartments at cottonwoodresidential belong to?
This Customer Experience Specialist at The Richmond Apartments position is part of the Property Management department at cottonwoodresidential. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Specialist at The Richmond Apartments position at cottonwoodresidential?
Click the "Apply Now" button on this page. You will be redirected to cottonwoodresidential's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Experience Specialist at The Richmond Apartments job at cottonwoodresidential posted?
This Customer Experience Specialist at The Richmond Apartments position at cottonwoodresidential was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Specialist at The Richmond Apartments
cottonwoodresidential
You'll be redirected to cottonwoodresidential's official application page on Greenhouse.