Underwriter x 2 Corporates and SMEs Departments
CELL INSURANCE GROUP
Customer Experience Specialist (Byo)
CELL INSURANCE GROUP· Marketing and Customer Experience
About this role
Reporting to the Southern Customer Experience Officer, the main purpose of the job shall be to provide Sales and Customer Support services within the Group Customer service centres.
Duties and Responsibilities:
Servicing the Group Customers through
Selling of Products and Services.
Issuing Short Term Insurance Policies (Motor, Travel, Home, Licensing Services)
Providing Medical Aid support services (Membership Services)
General Inquiries Management
Relationship Management & Customer Care.
Market Intelligence Gathering (Brand, Products, Competitor Activity)
Customer and Stakeholder interactions.
Quality Assurance
Qualifications:
Degree in Insurance and Risk Management, Business studies, or equivalent.
A marketing qualification will be an added advantage.
2 'A' Levels.
The Ideal Candidate Must Have:
At least 2 years' experience as a customer experience specialist, or a similar customer support role, with exposure to the insurance and medical aid environment.
Experience in gathering and interpreting customer experience information.
Knowledge of online customer engagement platforms and channels.
Good problem-solving and decision-making skills.
Strong client-focus.
Positive attitude with willingness to learn.
Mathematical aptitude.
Flexible and adaptable, contributing to a positive team environment.
Commitment to handling private and confidential information with a high degree of professionalism.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Specialist (Byo) position at CELL INSURANCE GROUP?
The salary for this Customer Experience Specialist (Byo) role at CELL INSURANCE GROUP is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Specialist (Byo) position at CELL INSURANCE GROUP located?
This Customer Experience Specialist (Byo) role at CELL INSURANCE GROUP is based in Bulawayo, Bulawayo Province, Zimbabwe. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Specialist (Byo) role at CELL INSURANCE GROUP full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Experience Specialist (Byo) role in the Marketing and Customer Experience department at CELL INSURANCE GROUP.
Which team or department does the Customer Experience Specialist (Byo) at CELL INSURANCE GROUP belong to?
This Customer Experience Specialist (Byo) position is part of the Marketing and Customer Experience department at CELL INSURANCE GROUP. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Specialist (Byo) position at CELL INSURANCE GROUP?
Click the "Apply Now" button on this page. You will be redirected to CELL INSURANCE GROUP's official application portal hosted on freshteam where you can submit your application directly.
When was the Customer Experience Specialist (Byo) job at CELL INSURANCE GROUP posted?
This Customer Experience Specialist (Byo) position at CELL INSURANCE GROUP was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Specialist (Byo)
CELL INSURANCE GROUP
You'll be redirected to CELL INSURANCE GROUP's official application page on freshteam.