Customer Experience Specialist
positrace
Customer Experience Specialist
iSchool· Marketing
About this role
About iSchool
iSchool is a leading EdTech company helping students develop future-ready technology skills. We're looking for a Customer Excellence Specialist who is passionate about creating a smooth and enjoyable customer experience through our website and chatbot.
Job Summary
As a Customer Excellence Specialist, you'll be responsible for making sure our website chatbot is working smoothly and providing customers with the right information. You'll regularly test chatbot conversations, identify areas for improvement, and work with different teams to make the customer journey as simple and effective as possible.
If you enjoy solving problems, analyzing customer behavior, and improving digital experiences, we'd love to hear from you.
Responsibilities
- Monitor the chatbot and make sure it is working properly every day.
- Test chatbot conversations and fix any issues or broken flows.
- Update chatbot responses and FAQs to keep information accurate and up to date.
- Analyze customer interactions to identify common questions and improvement opportunities.
- Work closely with the Product, Marketing, and Customer Support teams to improve the chatbot experience.
- Track chatbot performance and customer feedback to recommend improvements.
- Ensure customers can easily reach a support agent when needed.
- Document chatbot workflows and any updates or changes.
- Help improve the overall customer journey across our website.
- Bachelor's degree in Business, Marketing, Operations, or a related field.
- 2+ years of experience in Customer Experience, Customer Excellence, Operations, Quality, or a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication skills in English.
- Comfortable working with data and reports.
- High attention to detail.
- Experience with chatbots, customer support tools, or knowledge bases is a plus.
- Compatible Salary.
- Incentives and Bonuses.
- Medical Insurance.
- Learning & Development Opportunities.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Specialist position at iSchool?
The salary for this Customer Experience Specialist role at iSchool is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Specialist position at iSchool located?
This Customer Experience Specialist role at iSchool is based in Nasr City, Al Manteqah Al Oula, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Specialist role at iSchool full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Specialist role in the Marketing department at iSchool.
Which team or department does the Customer Experience Specialist at iSchool belong to?
This Customer Experience Specialist position is part of the Marketing department at iSchool. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Specialist position at iSchool?
Click the "Apply Now" button on this page. You will be redirected to iSchool's official application portal hosted on workable where you can submit your application directly.
When was the Customer Experience Specialist job at iSchool posted?
This Customer Experience Specialist position at iSchool was posted on Jul 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Specialist
iSchool
You'll be redirected to iSchool's official application page on workable.