Cost & Strategic Processing Relationship Manager
ACI Worldwide
Customer experience -Pet Relationship Manager
petfully· Customer Experience
About this role
Job Title: Pet Relationship Manager (Customer Experience)
Department: Customer Experience Team
Reports To: Team Manager
Role Overview:
The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring
exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive
relationship management, a deep understanding of pet care products/services, and the ability to resolve
customer queries while driving satisfaction and loyalty.
Key Responsibilities:
1. Customer Interaction & Support:
○ Handle a high volume of inbound and outbound calls with professionalism and empathy.
○ Manage live chat conversations, ensuring prompt and accurate responses.
○ Address customer inquiries, complaints, and concerns effectively, escalating as needed.
2. Account Management:
○ Build and maintain strong, long-term relationships with key customers.
○ Understand individual customer needs and provide tailored recommendations for pet care
products/services.
○ Act as a trusted advisor, offering insights and solutions to improve customer satisfaction.
3. Product Knowledge:
○ Stay updated on the company’s pet care products and services.
○ Communicate product features, benefits, and proper usag effectively to customers.
Qualifications:
● Education: Bachelor’s degree or equivalent in any discipline (preferred)
● Pet Parent - Mandatory
● Experience: Exp in customer-facing key account management role (preferred)
● Skills:
○ Strong communication and interpersonal skills.
○ Empathy and patience in dealing with customers.
○ Proficiency in CRM tools and live chat platforms. (preferred)
○ Goal-oriented mindset with the ability to meet deadlines and targets.
Preferred Traits:
● Passion for pets and pet care.
● Ability to work in a fast-paced environment.
● A problem-solving attitude and attention to detail.
Frequently Asked Questions
Is the salary disclosed for the Customer experience -Pet Relationship Manager position at petfully?
The salary for this Customer experience -Pet Relationship Manager role at petfully is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer experience -Pet Relationship Manager position at petfully located?
This Customer experience -Pet Relationship Manager role at petfully is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer experience -Pet Relationship Manager role at petfully full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer experience -Pet Relationship Manager role in the Customer Experience department at petfully.
Which team or department does the Customer experience -Pet Relationship Manager at petfully belong to?
This Customer experience -Pet Relationship Manager position is part of the Customer Experience department at petfully. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer experience -Pet Relationship Manager position at petfully?
Click the "Apply Now" button on this page. You will be redirected to petfully's official application portal hosted on keka where you can submit your application directly.
When was the Customer experience -Pet Relationship Manager job at petfully posted?
This Customer experience -Pet Relationship Manager position at petfully was posted on Jul 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer experience -Pet Relationship Manager
petfully
You'll be redirected to petfully's official application page on keka.