Customer Experience Officer (Korean Speaking, 6-Month Contract)
casetify· Customer Experience
About this role
Purpose of Position
- CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
Job Description
- Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed.
- Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery.
- Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends.
- Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work.
Requirement
- Tertiary education with at least 1 year of customer service experience.
- TOPIK Level 6, plus strong written and spoken English and Chinese skills.
- Patient, customer-focused, able to work independently with strong attention to detail and good organization/multi-tasking.
- Creative, with a good grasp of the Internet, online culture, and consumer behaviour.
- Familiar with major social media platforms (Facebook, Twitter, Discord, Instagram, TikTok); experience is an advantage but not required.
- Proficient in Google Docs/Sheets/Slides and Chinese word processing is highly preferred.
- Candidates with backgrounds in e-commerce, media agencies, hospitality, or logistics are welcome.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Officer (Korean Speaking, 6-Month Contract) position at casetify?
The salary for this Customer Experience Officer (Korean Speaking, 6-Month Contract) role at casetify is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Officer (Korean Speaking, 6-Month Contract) position at casetify located?
This Customer Experience Officer (Korean Speaking, 6-Month Contract) role at casetify is based in Kwun Tong, Hong Kong. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Experience Officer (Korean Speaking, 6-Month Contract) at casetify belong to?
This Customer Experience Officer (Korean Speaking, 6-Month Contract) position is part of the Customer Experience department at casetify. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Officer (Korean Speaking, 6-Month Contract) position at casetify?
Click the "Apply Now" button on this page. You will be redirected to casetify's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Experience Officer (Korean Speaking, 6-Month Contract) job at casetify posted?
This Customer Experience Officer (Korean Speaking, 6-Month Contract) position at casetify was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Officer (Korean Speaking, 6-Month Contract)
casetify
You'll be redirected to casetify's official application page on Greenhouse.