Customer Experience Manager
Weekday AI
Customer Experience Manager
Weekday AIยท Weekday's Client via platform
About this role
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ญ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ญ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ญ๐ฌ-๐ญ๐ฑ ๐๐ฃ๐)
Experience: 3+ yrs
Location: Bengaluru
Job Type: Full-time
We are looking for an experiencedย Technical Account Manager / Customer Experience Professionalย to serve as a technical advisor to enterprise customers and drive successful onboarding, integration, troubleshooting, and platform adoption.
The role combinesย technical customer management, API integrations, troubleshooting, technical escalations, platform optimisation, and stakeholder management. You will work closely with enterprise clients to understand their technical requirements, resolve complex issues, and ensure they achieve strong value from the platform.
The ideal candidate will have strong technical troubleshooting skills, hands-on API experience, and the ability to translate complex technical challenges into clear business outcomes.
Key Responsibilities
- Lead technicalย customer onboarding and platform integrationsย for enterprise clients.
- Design, implement, and troubleshoot integrations usingย REST APIs, JSON, Postman, and cURL.
- Understand customer technical requirements and translate them into practical integration and implementation solutions.
- Troubleshoot complex technical issues using application logs, monitoring platforms, and system diagnostics.
- Work with tools such asย Kafka, Grafana, and Sentryย to investigate application and integration issues.
- Manage technical escalations and coordinate with Engineering and Product teams to drive timely resolution.
- Conduct structuredย root-cause analysis (RCA)ย and communicate findings, resolutions, and preventive actions to customers.
- Build strong relationships with enterprise customers and act as a trusted technical advisor.
- Translate technical challenges into clear business impacts, solutions, and outcomes.
- Conduct regular platform health checks and identify opportunities to improve adoption, performance, reliability, and ROI.
- Monitor customer integrations and proactively identify potential technical risks or issues.
- Maintain technical documentation, troubleshooting guides, integration references, and RCA reports.
- Capture customer feedback and collaborate with Product and Engineering teams on product improvements.
- Coordinate across Sales, Support, Product, and Engineering teams to ensure a consistent customer experience.
- Manage multiple customer priorities, technical issues, and projects while maintaining clear communication and ownership.
- Support customers through platform upgrades, configuration changes, enhancements, and optimisation initiatives.
What Makes You a Great Fit
- 3โ5 years of experienceย in Technical Account Management, Customer Experience, Customer Success, Technical Support, Solutions Engineering, or a similar client-facing technical role.
- Strong hands-on experience withย API integrations, REST APIs, JSON, Postman, and cURL.
- Proven experience working directly withย enterprise customersย and managing multiple technical priorities.
- Strong debugging, troubleshooting, analytical, andย root-cause analysisย skills.
- Ability to understand application and integration architectures and investigate issues across multiple systems.
- Excellent communication skills with the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders.
- Strong customer-facing skills with the ability to build trust and maintain productive enterprise relationships.
- Experience working collaboratively with Engineering, Product, Sales, and Support teams.
- Familiarity withย Kafka, Grafana, Sentry, SQL/NoSQL databases, or similar monitoring and data technologies is an advantage.
- Exposure toย Salesforce, HubSpot, CRM platforms, or customer management systems is desirable.
- Experience withย chatbot technologies, Conversational AI, or AI-powered automation platformsย is a plus.
- Strong ownership mindset with the ability to independently drive customer issues from identification through resolution.
- Excellent prioritisation, documentation, stakeholder-management, and problem-solving skills.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Manager position at Weekday AI?
The salary for this Customer Experience Manager role at Weekday AI is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Manager position at Weekday AI located?
This Customer Experience Manager role at Weekday AI is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Manager role at Weekday AI full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Manager role in the Weekday's Client via platform department at Weekday AI.
Which team or department does the Customer Experience Manager at Weekday AI belong to?
This Customer Experience Manager position is part of the Weekday's Client via platform department at Weekday AI. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Manager position at Weekday AI?
Click the "Apply Now" button on this page. You will be redirected to Weekday AI's official application portal hosted on workable where you can submit your application directly.
When was the Customer Experience Manager job at Weekday AI posted?
This Customer Experience Manager position at Weekday AI was posted on Sep 22, 2026. Apply as soon as possible โ early applications are often reviewed first.
Customer Experience Manager
Weekday AI
You'll be redirected to Weekday AI's official application page on workable.