Relationship Manager - Retail Health
USGI Career Portal
Customer Experience Executive - Email
About this role
The Executive - Email will handle customer communications related to General Insurance policies, including policy servicing, endorsements, renewals, claims support, premium payments, and grievance resolution. The role requires strong written communication skills, attention to detail, customer focus, and the ability to manage service requests within defined turnaround times while maintaining quality standards.
- Respond to customer emails in a professional, accurate, and timely manner.
- Handle policy servicing requests such as endorsements, policy copies, address/contact updates, cancellations, and renewals.
- Assist customers with premium payment, policy issuance, and renewal-related queries.
- Provide updates and support for claim-related requests as per applicable guidelines.
- Ensure all customer queries are addressed completely and accurately in a single interaction wherever possible.
- Verify documents received from customers and coordinate with internal teams for request processing.
- Maintain adherence to regulatory, compliance, and company guidelines.
- Accurately classify and tag cases as per defined process requirements.
- Meet defined productivity, quality, and turnaround time (TAT) targets.
- Escalate complex cases to relevant stakeholders when required.
- Maintain detailed records of customer interactions and actions taken.
- Graduate in any discipline.
- 1-3 years of experience in Customer Service, Email Support, or General Insurance operations preferred.
- Excellent written and verbal communication skills.
- Good understanding of General Insurance products and policy servicing processes.
- Proficiency in MS Office applications and CRM systems.
- Strong attention to detail and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Customer-focused approach with strong service orientation.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Executive - Email position at USGI Career Portal?
The salary for this Customer Experience Executive - Email role at USGI Career Portal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Executive - Email position at USGI Career Portal located?
This Customer Experience Executive - Email role at USGI Career Portal is based in Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Customer Experience Executive - Email position at USGI Career Portal?
Click the "Apply Now" button on this page. You will be redirected to USGI Career Portal's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Experience Executive - Email job at USGI Career Portal posted?
This Customer Experience Executive - Email position at USGI Career Portal was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Executive - Email
USGI Career Portal
You'll be redirected to USGI Career Portal's official application page on oraclecloud.