CUSTOMER EXPERIENCE DELIGHT

Lodha Developers Ltd
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📍 Pune, Maharashtra, India
Coordination Communication Customer Service Computer Skills Grooming skills

About this role

  • To greet the clients in warm and professional manner and ensure they feel welcome and comfortable.
  • To register the clients with the help of SVF form in tab and allocate to the closing mangers as per company guidelines.
  • To assist the LH site manager in daily checking of operations – F & B service, front-desk, cleanliness, maintenance & upkeep of the lobby areas
  • To assist the site LH manager in all commercial Processes (PR, PO, SAP) and coordination with vendors.
  • To ensure F & B service for cold towel/tissue presentation is done for the guest arrival, replenishment and speedy service in all areas including the meeting rooms( discontinued due to Covid) 
  • To take a round of the entire sales office and sample flat in the morning before the operations start to check if there are any H/K, admin related flaws and ensure to inform the concerned department about any technical issues
  • Take morning briefing before the operations start with the security team, valet, F & B, HK team to discuss daily appointments. Briefings to be conducted before 11am.
  • Briefing should include the HPM standards of the Day, Grooming, VIP movements, previous days concerns, focus of the day.
  • To provide a list of appointments to the Security and F & B team before the start of operations (Whenever there are some scheduled appointments)
  • Ensure to check if valet and doorman are at their designated places before the customer appointment.
  • To give proper attention to the grooming of self and – F & B, valet, doorman, housekeeping, CED, Hostess and anyone else who comes in contact with the customer
  • Be Innovative and give ideas/suggestions in enhancing customer experience, process, maintenance & upkeep
  • Ensure to be Punctual, courteous, helpful, team-player, cheerful, and to all maintain discipline in all guest areas and ethical behaviour.
  • Ensure that SOPs are in place for each area and are being followed by the team
  • Assist LH manager/ CED conduct briefings every day and manage all outsourced vendors and their staff at site.
  • Increase levels of service quality and enhance overall ambience of customer experiences.
  • Assist in planning and implementing procedures for special events and functions held at the sales centre or alternate venue
  • Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired results
  • Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience
  • Maintain appearance, upkeep and cleanliness of all food and beverage equipment and facilities
  • Ensure a safe working environment for all employees
  • Verify all vendor invoices before submitting to LH site manager for authentication
  • Strive to improve service performance.
  • Ensure effective utility cost management of the sales gallery (e.g energy savings, HK consumables, Imprest amount )
  • Ensuring compliance with all the relevant audit parameters and the audit scores are achieved consistently (Hygiene Audit, Sales Gallery Mystery Audit etc.)
  • To maintain AC temperature control sheet at reception and monitor the same.
  • Every fortnight pantry & HK stock Inventory check.
  • Maintain complete knowledge about company’s procedures, policies, Rules & Regulations
  • Demonstrates urgency in response and handling of customer problems and complaints
  • Coordinates with internal Lodha Group and departments like Design, Procurement, Security, MEP etc. for maintenance of the sales centre.

Frequently Asked Questions

Is the salary disclosed for the CUSTOMER EXPERIENCE DELIGHT position at Lodha Developers Ltd?
The salary for this CUSTOMER EXPERIENCE DELIGHT role at Lodha Developers Ltd is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CUSTOMER EXPERIENCE DELIGHT position at Lodha Developers Ltd located?
This CUSTOMER EXPERIENCE DELIGHT role at Lodha Developers Ltd is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the CUSTOMER EXPERIENCE DELIGHT position at Lodha Developers Ltd?
Click the "Apply Now" button on this page. You will be redirected to Lodha Developers Ltd's official application portal hosted on peoplestrong where you can submit your application directly.
When was the CUSTOMER EXPERIENCE DELIGHT job at Lodha Developers Ltd posted?
This CUSTOMER EXPERIENCE DELIGHT position at Lodha Developers Ltd was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
CUSTOMER EXPERIENCE DELIGHT
Lodha Developers Ltd
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