Customer Experience Coordinator
Hoffmann Brothers
Customer Experience Coordinator
jci· ADT ADT Fire and Security PLC
About this role
Join our team as a Customer Experience/Dispatch Coordinator and help create outstanding experiences for our customers. In this fast-paced role, you will coordinate engineer schedules, manage customer appointments, and ensure installations are delivered on time and with minimal disruption. Working closely with Field Line Managers and other key stakeholders, you will proactively address challenges, keep customers informed, and play a vital role in ensuring every interaction is smooth, efficient, and customer-focused.
What we offer
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave plus Bank Holidays
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
How you will do it
Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for
Must haves:
Strong customer service skills
Confident using computers and quick to learn new systems
Organised, proactive, and comfortable picking up the phone
Nice to haves:
Experience in scheduling, planning, or coordinating workloads
Knowledge of the security or engineering industry
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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Frequently Asked Questions
Is the salary disclosed for the Customer Experience Coordinator position at jci?
The salary for this Customer Experience Coordinator role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Coordinator position at jci located?
This Customer Experience Coordinator role at jci is based in Sunbury-on-Thames-Surrey-United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Coordinator role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Coordinator role in the ADT ADT Fire and Security PLC department at jci.
Which team or department does the Customer Experience Coordinator at jci belong to?
This Customer Experience Coordinator position is part of the ADT ADT Fire and Security PLC department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Coordinator position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
When was the Customer Experience Coordinator job at jci posted?
This Customer Experience Coordinator position at jci was posted on Jul 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Coordinator
jci
You'll be redirected to jci's official application page on Workday.