Customer Experience Consultant
FleetPartners
Customer Experience Consultant
junioradventuresgroup· Customer Experience
About this role
Company Description
Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today’s children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.
Job Description
🌟 Join Our Team - We're Hiring! 🌟
Full-Time | 6-Month Contract | Hybrid Working
Help families navigate the moments that matter.
As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.
This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.
Why join us?
- Hybrid working with flexible rostered work-from-home opportunities
- Varied role across phone, email, online chat and administration
- Supportive team culture with ongoing coaching and development
- Meaningful work helping families access quality care and education
What you'll do
- Assist families with billing, payments, bookings and subsidy enquiries
- Respond to calls, emails and online chat enquiries
- Investigate and resolve customer issues
- Maintain accurate records across multiple systems
- Deliver exceptional customer experiences on every interaction
About you
We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.
You'll bring:
- Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar environment
- Excellent communication skills
- Strong problem-solving ability and attention to detail
- Confidence working across multiple systems
- Empathy and professionalism when handling sensitive matters
The details
- 38 hours per week
- Monday to Friday rotating roster between 8am-8pm
- First 4 weeks 9am – 5pm in-office for training
- Hybrid work model after onboarding
- Full Australian working rights required
Qualifications
Additional Information
At Junior Adventures Group, child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.
We welcome individuals from all backgrounds, abilities, and identities, including Aboriginal and Torres Strait Islander people.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Consultant position at junioradventuresgroup?
The salary for this Customer Experience Consultant role at junioradventuresgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Consultant position at junioradventuresgroup located?
This Customer Experience Consultant role at junioradventuresgroup is based in Camberwell, VIC, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Consultant role at junioradventuresgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Consultant role in the Customer Experience department at junioradventuresgroup.
Which team or department does the Customer Experience Consultant at junioradventuresgroup belong to?
This Customer Experience Consultant position is part of the Customer Experience department at junioradventuresgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Consultant position at junioradventuresgroup?
Click the "Apply Now" button on this page. You will be redirected to junioradventuresgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Experience Consultant job at junioradventuresgroup posted?
This Customer Experience Consultant position at junioradventuresgroup was posted on Oct 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Consultant
junioradventuresgroup
You'll be redirected to junioradventuresgroup's official application page on SmartRecruiters.