Customer Experience Associate
pittohio
Customer Experience Associate
About this role
Our client is telecommunication
company in Nigerian.
Job Summary
The
Customer Service Representative will be the first point of contact for subscribers.
The primary goal is to deliver excellent service by resolving customer
inquiries, managing account subscriptions, troubleshooting basic technical
issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via
phone, email, live chat, or in person.
- Assist customers with subscription activations, upgrades,
downgrades, and clearing error codes (e.g., E16, E32).
- Process subscription payments, resolve billing discrepancies, and
guide customers on using self-service payment platforms.
- Walk customers through basic technical troubleshooting for
decoders, smartcards, satellite signals, and the app.
- Listen to customer needs and recommend appropriate hardware
upgrades or premium channel packages to add value.
Requirements
- OND, HND, or Bachelor’s degree in any discipline.
- Minimum of 1 year of experience in a customer-facing role (call
center or walk-in customer service experience is a plus).
- Strong verbal and written communication skills with a friendly and
patient demeanor.
- Basic computer literacy and the ability to learn quickly subscription management software.
- Ability to talk to customers calmly and resolve issues
efficiently under pressure.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Associate position at alanandgrant?
The salary for this Customer Experience Associate role at alanandgrant is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Associate position at alanandgrant located?
This Customer Experience Associate role at alanandgrant is based in Ogba, Nigeria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Associate role at alanandgrant full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Associate role at alanandgrant.
How do I apply for the Customer Experience Associate position at alanandgrant?
Click the "Apply Now" button on this page. You will be redirected to alanandgrant's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Customer Experience Associate job at alanandgrant posted?
This Customer Experience Associate position at alanandgrant was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Associate
alanandgrant
You'll be redirected to alanandgrant's official application page on zohorecruit.