Customer Experience Associate
shopflo· Customer Experience
About this role
Why Shopflo
Shopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India’s checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot & Key, Nestasia, and The Sleep Company trust us to run their checkout.
In 2026, we were acquired by Pine Labs - one of India’s most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.
Startup DNA. Enterprise backing. Real product. Real traction.
About the Role
We are looking for a Customer Experience Associate to own merchant relationships and help customers get the most out of Shopflo. You will be the first point of contact for merchants, helping them troubleshoot issues, adopt the right features, and continuously improve their experience with the product.
What You Will Do
- Own day-to-day customer interactions across phone, chat, and email
- Troubleshoot product and technical issues by reproducing bugs, understanding API responses, and identifying root causes
- Guide merchants on product features and help them get more value from Shopflo
- Identify upsell and expansion opportunities and work with Sales to take them forward
- Capture customer feedback and share insights with Product, Sales, and Marketing
- Document issues, resolutions, and recurring patterns to improve support processes
What We Are Looking For
- 2+ years of experience in SaaS customer support or customer experience
- Strong communication and problem-solving skills
- Experience with tools like Freshdesk, Intercom, or Zoho
- Comfortable using basic developer tools such as browser console and Postman
- Basic understanding of SQL or product dashboards
- Curiosity and willingness to dig into technical issues
- Shopify or ecommerce experience is a plus.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Associate position at shopflo?
The salary for this Customer Experience Associate role at shopflo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Associate position at shopflo located?
This Customer Experience Associate role at shopflo is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Associate role at shopflo full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Experience Associate role in the Customer Experience department at shopflo.
Which team or department does the Customer Experience Associate at shopflo belong to?
This Customer Experience Associate position is part of the Customer Experience department at shopflo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Associate position at shopflo?
Click the "Apply Now" button on this page. You will be redirected to shopflo's official application portal hosted on keka where you can submit your application directly.
When was the Customer Experience Associate job at shopflo posted?
This Customer Experience Associate position at shopflo was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Associate
shopflo
You'll be redirected to shopflo's official application page on keka.