IT Manager
Driven Properties
Customer Experience Agent - Arabic Speaker
Driven Properties· Admin
About this role
About Driven Properties
Driven Properties is one of Dubai's leading real estate brokerages and the only real estate company in the Middle East affiliated with Forbes Global Properties. With industry-leading technology, marketing, and customer experience, we are committed to delivering exceptional service to every client across sales, leasing, off-plan, and property management.
Role Overview
We are looking for a professional and customer-focused Arabic Speaking Customer Experience Associate to join our Customer Experience team.
As the first point of contact for our clients, you will manage inbound customer enquiries across phone, WhatsApp, email, and other digital channels, ensuring every interaction reflects the premium service standards of Driven Properties. You will work closely with our brokerage and operations teams to ensure enquiries are handled efficiently and clients receive a seamless experience from their first interaction.
Key Responsibilities
- Handle inbound customer enquiries via phone, WhatsApp, email, and other communication channels.
- Deliver an exceptional customer experience by responding professionally and within established service level agreements (SLAs).
- Qualify customer enquiries and route them to the appropriate sales, leasing, or support teams.
- Accurately update and maintain customer information within the CRM system.
- Resolve customer enquiries and complaints or escalate complex cases where required.
- Follow up with clients to ensure timely resolution and a positive customer experience.
- Work closely with internal departments including Sales, Listings, Marketing, Conveyancing, and Operations.
- Support customer satisfaction initiatives and maintain Driven's premium service standards.
- Assist with administrative tasks and customer follow-ups as required.
Requirements
- Fluent in both Arabic and English (spoken and written) – this is a mandatory requirement.
- Previous experience in a Customer Experience, Customer Service, Contact Centre, or Call Centre environment.
- Experience handling both phone and digital channels (WhatsApp, email, live chat, etc.).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-first mindset.
- Comfortable using CRM systems and Microsoft Office.
- Able to work in a fast-paced environment and manage multiple priorities.
- Experience within the real estate industry is an advantage but not essential.
What We're Looking For
We're looking for someone who genuinely enjoys helping people, communicates confidently in both Arabic and English, remains calm under pressure, and takes pride in delivering exceptional customer service. You'll be joining a collaborative team that plays a key role in creating an outstanding first impression for every client who interacts with Driven Properties.
• Competitive salary.
• Medical insurance, employment visa, and flight allowance.
• Career progression within a rapidly growing business.
• Work alongside an innovative leadership team.
• Access to industry-leading technology and systems.
• Be part of the only Forbes Global Properties affiliated brokerage in the Middle East.
If you're passionate about creating exceptional customer experiences and leading high-performing teams, we'd love to hear from you.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Agent - Arabic Speaker position at Driven Properties?
The salary for this Customer Experience Agent - Arabic Speaker role at Driven Properties is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Agent - Arabic Speaker position at Driven Properties located?
This Customer Experience Agent - Arabic Speaker role at Driven Properties is based in Dubai, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Agent - Arabic Speaker role at Driven Properties full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Agent - Arabic Speaker role in the Admin department at Driven Properties.
Which team or department does the Customer Experience Agent - Arabic Speaker at Driven Properties belong to?
This Customer Experience Agent - Arabic Speaker position is part of the Admin department at Driven Properties. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Agent - Arabic Speaker position at Driven Properties?
Click the "Apply Now" button on this page. You will be redirected to Driven Properties's official application portal hosted on workable where you can submit your application directly.
When was the Customer Experience Agent - Arabic Speaker job at Driven Properties posted?
This Customer Experience Agent - Arabic Speaker position at Driven Properties was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Agent - Arabic Speaker
Driven Properties
You'll be redirected to Driven Properties's official application page on workable.