Customer Engagement Specialist
klay· OP - Operations
About this role
Role Overview
As a Parent Engagement Specialist, you will be the voice of empathy and understanding for families considering discontinuation from our pre-schools. Your mission is to proactively engage parents, understand their concerns, and work to resolve issues, offering thoughtful solutions to retain their trust and loyalty.
Key Responsibilities
- Call parents who intend to discontinue or have recently withdrawn their child to understand their concerns and motivations.
- Listen empathetically and document feedback in a structured manner.
- Identify key dissatisfaction drivers and collaborate with internal teams to mitigate them.
- Offer relevant solutions (like center transfers, trial extensions, etc.) to retain the parent’s association.
- Share valuable insights and trends with the operations and academic teams.
- Maintain accurate and timely records of all engagement calls and outcomes.
- Support new parent onboarding and engagement initiatives, if needed.
What We’re Looking For
- Excellent communication and active listening skills.
- Empathetic and patient demeanor with a problem-solving attitude.
- Prior experience in customer service, tele-calling, or relationship management preferred.
- Comfort with CRM tools or basic data entry.
- Passion for early childhood education is a plus.
Why Join Us?
- Be a key player in shaping parent satisfaction and loyalty.
- Contribute to a meaningful mission in early education.
- Join a dynamic and passionate team.
- Opportunity for career growth in a fast-scaling education brand.
Frequently Asked Questions
Is the salary disclosed for the Customer Engagement Specialist position at klay?
The salary for this Customer Engagement Specialist role at klay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Engagement Specialist position at klay located?
This Customer Engagement Specialist role at klay is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Engagement Specialist role at klay full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Engagement Specialist role in the OP - Operations department at klay.
Which team or department does the Customer Engagement Specialist at klay belong to?
This Customer Engagement Specialist position is part of the OP - Operations department at klay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Engagement Specialist position at klay?
Click the "Apply Now" button on this page. You will be redirected to klay's official application portal hosted on keka where you can submit your application directly.
When was the Customer Engagement Specialist job at klay posted?
This Customer Engagement Specialist position at klay was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Engagement Specialist
klay
You'll be redirected to klay's official application page on keka.