Customer Engagement Client Manager

dunnhumby· Raia Drogasil
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📍 Sao Paulo

About this role

About dunnhumby
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
 
Loyalty & CRM
Our Loyalty and CRM team helps the world’s leading retailers deepen their relationships with customers through data-led loyalty programmes, personalised communications and targeted offers. Drawing on dunnhumby’s customer science and decades of loyalty expertise, we design and optimise the programmes that keep shoppers choosing our clients and coming back more often.
 
About the Role
We’re looking for a Customer Engagement Client Manager. This role sits at the intersection of customer strategy, loyalty, CRM and commercial impact, helping clients create meaningful customer relationships through data-driven engagement programmes.
You’ll work with cross-functional teams to translate customer insight into impactful engagement plans, supporting the design, execution and optimisation of personalised customer experiences that drive loyalty, retention and growth.
 
What You'll Be Doing
As a key member of the Customer Engagement team, you’ll help clients maximise the value of their customer data by developing engagement strategies and delivering measurable business outcomes.
  • Lead customer engagement and CRM initiatives across multiple client stakeholders.
  • Translate customer insight into targeted engagement programmes and personalised communications.
  • Partner with analysts, data scientists and client teams to identify opportunities to improve customer loyalty and retention.
  • Measure campaign performance and recommend actions that improve effectiveness and customer value.
  • Build trusted relationships with client stakeholders and support strategic planning discussions.
What We're Looking For
You’ll bring a blend of customer-centric thinking, commercial awareness and strong stakeholder management skills.
  • Experience developing or managing CRM, loyalty or customer engagement programmes.
  • Confidence presenting recommendations and influencing stakeholders at different levels.
  • Ability to turn customer data and insights into actionable business decisions.
  • Strong project management skills with the ability to manage multiple priorities.
  • Proven people leadership and team management experience, with the ability to coach, develop and inspire high-performing teams while creating an inclusive and collaborative environment.
  • Strong understanding of Agile methodologies and ways of working, with experience leading cross-functional teams to deliver customer engagement initiatives effectively and at pace.
You'll Thrive If You...
  • Enjoy working in a fast-paced, client-facing environment.
  • Are motivated by solving customer and commercial challenges.
  • Can balance strategic thinking with hands-on delivery.
  • Value collaboration across diverse teams and disciplines.
What You Can Expect From Us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

Frequently Asked Questions

Is the salary disclosed for the Customer Engagement Client Manager position at dunnhumby?
The salary for this Customer Engagement Client Manager role at dunnhumby is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Engagement Client Manager position at dunnhumby located?
This Customer Engagement Client Manager role at dunnhumby is based in Sao Paulo. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Engagement Client Manager at dunnhumby belong to?
This Customer Engagement Client Manager position is part of the Raia Drogasil department at dunnhumby. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Engagement Client Manager position at dunnhumby?
Click the "Apply Now" button on this page. You will be redirected to dunnhumby's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Engagement Client Manager job at dunnhumby posted?
This Customer Engagement Client Manager position at dunnhumby was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Engagement Client Manager
dunnhumby
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You'll be redirected to dunnhumby's official application page on Greenhouse.