Customer Education and Training Manager, Injectable Aesthetics

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Key Responsibilities

• Plan and execute clinical education programs and initiatives for Healthcare Practitioners (HCPs) to support the knowledge and understanding of Galderma Aesthetics portfolio
• Provide direct coaching and guidance to HCPs to ensure team's clinical and business proficiency
• Partner with Sales and Marketing teams for scientific-based events to promote each brand’s focus area and Galderma’s injection methodology
• Monitor monthly CET activities and training expenses and develop evaluation report on training activities
• Manage, report and follow up with HCPs on any product quality complaint and adverse events to relevant department
• Be equipped with updated injection techniques and beauty concepts related to aesthetic injectables Develop training materials and relative SOP if needed

Requirements

• University degree (BS or Master) with Pharmacy / Nursing or Medical related majors
• At least 5 years in training/sales experience in aesthetic/ cosmetic/ pharmaceutical industry. Experienced in working with Healthcare Practitioners and KOL management is preferred
• Excellent interpersonal skills with the ability to develop rapport quickly
• Experienced in coaching and facilitation skills is a bonus
• Possesses growth mindset and learning agility
• Intermediate to advanced English language capability in reading, writing, listening and speaking
• High degree of personal integrity and professionalism
• Highly self-motivated, a team player