Customer Delivery Manager (CDM) - Managed Print Services (MPS)

Description -

Responsibilities
• Assist in developing and maintaining positive operational relationships with customers, ensuring local requirements are understood and addressed to support strategic contributions.
• Serve as a point of contact for routine operational issues, supporting the management of performance metrics, reporting, and communication with customers and internal teams.
• Track and report on service delivery performance against established goals, escalating issues as needed and supporting corrective actions under supervision.
• Help monitor expense targets and support the implementation of cost controls for service delivery, learning to identify areas for cost optimization.
• Assist in identifying and managing risks for low-risk projects, supporting timely and cost-effective delivery of service level agreements (SLAs) across functions.
• Participate in the development of service delivery plans and support the implementation of standard practices and procedures.
• Collaborate with cross-functional teams for seamless service delivery.
• Assist in measuring and reporting key performance indicators (KPIs), ensuring compliance with company policies and regulations.
• Apply company policies and procedures to resolve routine issues, following standard practices in analyzing situations.
• Support continuous improvement initiatives by identifying and communicating opportunities for process optimization and enhanced customer engagement.
Education & Experience Recommended
• Typically has 0-2 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.
• Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Preferred Certifications
• NA
Knowledge & Skills
•  Customer Relationship Management
•  Operational Excellence
•  Service Delivery Management
•  Tracking & Reporting
•  Cost Control & Expense Monitoring
•  Risk Identification & Management
•  Project Coordination
•  Process Improvement
•  Problem Solving
•  Communication Skills
•  Negotiation & Influence
•  Time Management
•  Analytical Thinking
•  Business Acumen
•  Change Management
•  Teamwork & Interpersonal Skills
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.
Complexity
• Learns to apply basic theories and concepts to work tasks.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"