Customer Consultant

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Job summary:

Service Sales Consultants are dedicated to serve customers and act as their representative to check on our work to ensure they are completed in good quality and on time. They act as customers’ consultant by understanding their needs and working out various options of solutions to meet those needs.

Responsibilities:

• Act as customers’ representative.  Operate as the lead point of contact for any and all matters specific to the customers

2.      Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3.      Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4.      Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5.      Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6.      Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7.      Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9.      Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10.   Prepares and reviews contract terms and conditions

11.   Presents the proposal to the customer.

12.   Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13.   Other relevant duties as assigned

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.