Banking Support Associate
sutherland
Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria
About this role
Descrição da empresa
About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
Descrição do emprego
Your Next Exciting Career Opportunity
As a Customer Support Specialist (Portuguese & English), you will play a key role in supporting our customers. You will be their first point of contact, assisting them via chat and email with professionalism, empathy, and a customer-focused approach.
This is primarily a non-voice project, with occasional outbound callbacks if required.
Working hours: Monday to Sunday 13:00 to 22:00 on rotation
Your Responsibilities
Handle customer inquiries primarily via chat and email
Accurately document all customer interactions and cases in the CRM system
Follow communication guidelines and internal processes
Escalate complex or sensitive cases to the appropriate teams while maintaining communication with customers
Work efficiently across multiple systems and applications simultaneously
Qualificações
Your Profile
Native-level Portuguese (C1–C2) and good English skills (minimum B2)
Excellent written and verbal communication skills
Strong computer literacy and technical aptitude
Detail-oriented, reliable, and well-organized
Previous customer service or customer-facing experience is an advantage
Highschool education or above
Informação adicional
Bonuses:
500 Euro Joining bonus
1000 Euro International Relocation to Varna, Bulgaria + up to 21 days accommodation secured by the company
500 Euro internal, domestic relocation bonus (from anywhere in Bulgaria to Varna)
What We Offer
Working hours: Monday to Sunday 13:00 to 22:00
Highly attractive salary and long-term job security with a permanent employment contract
Work from our office in Varna
21 days of paid annual leave
Additional health and life insurance
Meal vouchers
Employee recognition programs
Comprehensive onboarding and continuous training
Clear career paths and internal growth opportunities
A modern and comfortable working environment with cozy break areas
Frequently Asked Questions
Is the salary disclosed for the Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria position at sutherland?
The salary for this Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria position at sutherland located?
This Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria role at sutherland is based in Varna, Varna, Bulgaria, 3, Bulgaria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria role at sutherland.
How do I apply for the Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria job at sutherland posted?
This Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria position at sutherland was posted on Oct 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria
sutherland
You'll be redirected to sutherland's official application page on SmartRecruiters.