Customer Centre Officer
dbs· DBS Bank (Taiwan) Ltd
About this role
Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)
- Act as the major contact point of the Bank to provide service by handling inbound service
call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc.
- Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs
- Follow-up customer request and make outbound calls to reply customers when necessary.
- Provide solution to customers’ concern and problems in a timely manner, ensuring customer satisfaction
- Listen to customers’ grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended.
- Get customers’ opinions and suggestions, e.g. then feedback to supervisors.
- Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards.
Location:
Taipei Hub - 9FJob:
Schedule:
Contract (Fixed Term)Employee Status:
Full timeFrequently Asked Questions
Is the salary disclosed for the Customer Centre Officer position at dbs?
The salary for this Customer Centre Officer role at dbs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Centre Officer position at dbs located?
This Customer Centre Officer role at dbs is based in Taipei. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Centre Officer role at dbs full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Centre Officer role in the DBS Bank (Taiwan) Ltd department at dbs.
Which team or department does the Customer Centre Officer at dbs belong to?
This Customer Centre Officer position is part of the DBS Bank (Taiwan) Ltd department at dbs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Centre Officer position at dbs?
Click the "Apply Now" button on this page. You will be redirected to dbs's official application portal hosted on workday where you can submit your application directly.
When was the Customer Centre Officer job at dbs posted?
This Customer Centre Officer position at dbs was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Centre Officer
dbs
You'll be redirected to dbs's official application page on Workday.