Quality Control Manager
qiagen
Customer Care Specialist (Nordic & Benelux markets)
qiagen· QIAGEN Wroclaw Sp.z.o.o.
About this role
Overview
At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.
We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.
We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.
At QIAGEN, every day is an opportunity to make a real-life impact.
Join us, grow with us, and together, let's shape the future of biological discovery.
About the opportunity
As a Customer Care Specialist, you will support customers across the Nordic, Benelux, and UK markets, ensuring smooth order processing and high-quality customer service. Using SAP, Salesforce, and e-invoicing systems, you will manage orders, resolve discrepancies, handle returns and complaints, and maintain accurate customer data while collaborating with internal teams and business partners.
Your tasks include
- Manage end-to-end customer order processing in SAP for the Nordic, Benelux, and UK markets, communicating in English and/or the relevant local language.
- Ensure invoice accuracy and resolve discrepancies using SAP and e-invoicing systems.
- Handle customer returns and complaints, ensuring timely and effective resolution.
- Maintain and update customer data to ensure accuracy and integrity across relevant systems.
- Support customers via phone, email, and chat using Salesforce, providing professional and timely assistance.
- Collaborate with business partners and internal departments to resolve customer inquiries and support smooth operational processes.
- Contribute to maintaining strong customer relationships and a consistently high level of service.
Your profile
- Good command of English, both written and spoken, at a minimum B2/C1 level.
- Knowledge of an additional language such as Finnish, Danish, Swedish, Norwegian, or Dutch is an advantage.
- Experience with SAP or another ERP system is an asset.
- Experience with Salesforce or another CRM system is an advantage.
- Good working knowledge of Microsoft Office applications.
- Strong customer-oriented mindset with a focus on delivering a positive customer experience.
- Proactive and solution-oriented approach with good problem-solving skills.
- Excellent communication and relationship-building skills, with the ability to collaborate effectively with customers, business partners, and internal teams.
- Openness to work under a limited-term employment contract for 1 year.
What we offer
Private medical care
Group Life Insurance
Multisport card
Flexible benefits platform
Language classes
Pension Scheme (PPE) after 12 months
Childcare subsidy
Training and development programs
Happy Monday (snacks provided)
Attractive location (Sky Tower)
Hybrid work (conditional to your role)
Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
Please make sure to send an English version of your CV!
Frequently Asked Questions
Is the salary disclosed for the Customer Care Specialist (Nordic & Benelux markets) position at qiagen?
The salary for this Customer Care Specialist (Nordic & Benelux markets) role at qiagen is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Specialist (Nordic & Benelux markets) position at qiagen located?
This Customer Care Specialist (Nordic & Benelux markets) role at qiagen is based in Wroclaw. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Specialist (Nordic & Benelux markets) role at qiagen full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Specialist (Nordic & Benelux markets) role in the QIAGEN Wroclaw Sp.z.o.o. department at qiagen.
Which team or department does the Customer Care Specialist (Nordic & Benelux markets) at qiagen belong to?
This Customer Care Specialist (Nordic & Benelux markets) position is part of the QIAGEN Wroclaw Sp.z.o.o. department at qiagen. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Specialist (Nordic & Benelux markets) position at qiagen?
Click the "Apply Now" button on this page. You will be redirected to qiagen's official application portal hosted on workday where you can submit your application directly.
When was the Customer Care Specialist (Nordic & Benelux markets) job at qiagen posted?
This Customer Care Specialist (Nordic & Benelux markets) position at qiagen was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Specialist (Nordic & Benelux markets)
qiagen
You'll be redirected to qiagen's official application page on Workday.