Customer care Specialist II
verramobility
Customer Care Specialist II
verramobility· CS Contact Center
About this role
You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.
If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team!
Essential Responsibilities
What you'll do:
- As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach
- Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution
- Develop and maintain product, process and technical knowledge related to services
- Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience
- Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance
- Other duties as assigned
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Specialist II position at verramobility?
The salary for this Customer Care Specialist II role at verramobility is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Care Specialist II job at verramobility remote?
Yes, this Customer Care Specialist II position at verramobility is remote, with team members based in Arizona_Remote. You can work from home or anywhere in the supported regions.
Which team or department does the Customer Care Specialist II at verramobility belong to?
This Customer Care Specialist II position is part of the CS Contact Center department at verramobility. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Specialist II position at verramobility?
Click the "Apply Now" button on this page. You will be redirected to verramobility's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Care Specialist II job at verramobility posted?
This Customer Care Specialist II position at verramobility was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Specialist II
verramobility
You'll be redirected to verramobility's official application page on Greenhouse.