Customer Care Specialist
rohlik
Customer Care Specialist
koalahealth· Customer Service
About this role
Koala Health is on a mission to simplify pet healthcare and create joyful experiences for pet owners and veterinarians alike. We’re a fast-growing veterinary pharmacy that delivers medications and health products directly to pet parents, beautifully packaged and right on time.
We’re looking for passionate, customer-focused individuals to join our team! As a Customer Experience Associate, you’ll be the friendly voice and helpful hand behind every customer interaction. You’ll assist with order updates, manage questions across multiple channels (like chat, email, and phone), and help escalate feedback so we can continue improving. We believe every interaction is a chance to delight, and we’re looking for people who are calm under pressure, proactive problem-solvers, and genuinely care about delivering a great experience, even when customers are frustrated.
Pay for this role is $18/hourly.
This is a great opportunity to be part of a mission-driven team that’s reimagining what pharmacy care looks like for pets, and the humans who love them.
Applicants must reside in the United States and be authorized to work without employer sponsorship.
Frequently Asked Questions
What is the salary for the Customer Care Specialist role at koalahealth?
The listed salary for this Customer Care Specialist position at koalahealth is USD 18–18. This is a remote Full time role.
Is the Customer Care Specialist job at koalahealth remote?
Yes, this Customer Care Specialist position at koalahealth is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the Customer Care Specialist role at koalahealth full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Specialist role in the Customer Service department at koalahealth.
Which team or department does the Customer Care Specialist at koalahealth belong to?
This Customer Care Specialist position is part of the Customer Service department at koalahealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Specialist position at koalahealth?
Click the "Apply Now" button on this page. You will be redirected to koalahealth's official application portal hosted on lever where you can submit your application directly.
When was the Customer Care Specialist job at koalahealth posted?
This Customer Care Specialist position at koalahealth was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Specialist
koalahealth · 💰 USD 18–18
You'll be redirected to koalahealth's official application page on Lever.