Fleet Controller
U-Drive
Customer Care Sales Advisor (Inbound)
U-Drive· Head Office
About this role
U-Drive is a family-owned vehicle rental business with a 43-year legacy in the automotive sector. Operating a fleet of more than 4,000 vehicles, the company supports customers across daily rental, contract hire, and leasing services, with a strong focus on reliable service and practical mobility solutions.
As a Customer Care Sales Advisor (Inbound), you will play an important part in helping customers find the right vehicle solution while supporting commercial growth through a high-quality reservation experience. This role sits at the point where customer service and sales come together, requiring a professional approach to customer conversations, careful attention to detail, and close collaboration with internal teams to ensure enquiries are handled smoothly from first contact through to booking.
Responsibilities
- Respond to inbound customer enquiries professionally and efficiently across phone and reservation channels.
- Produce accurate quotes, check availability, and convert enquiries into confirmed reservations.
- Use internal systems to create, process, and manage vehicle bookings and payments.
- Advise customers on suitable vehicles and promote relevant add-on products to increase revenue.
- Route queries to the correct department quickly while identifying sales leads and additional business opportunities.
- At least 1 year of experience handling inbound enquiries and converting leads into bookings.
- Proficiency with Microsoft Office.
- Eligibility to work in the UK.
- Experience communicating with customers by phone in a confident and professional manner is a plus.
- Experience working with reservation teams would be advantageous.
About Us
U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.
- 30 days annual leave (inclusive of bank holidays), increasing with length of service
- Employee discount on U-Drive rental, including discounts for friends and family
- Company-sponsored training and development opportunities
- Access to the Employee Discount Program, offering savings on over 3,000 retailers
- Employee Assistance Program in partnership with Health Assured
- On-site parking where available
Frequently Asked Questions
Is the salary disclosed for the Customer Care Sales Advisor (Inbound) position at U-Drive?
The salary for this Customer Care Sales Advisor (Inbound) role at U-Drive is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Sales Advisor (Inbound) position at U-Drive located?
This Customer Care Sales Advisor (Inbound) role at U-Drive is based in Poole, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Sales Advisor (Inbound) role at U-Drive full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Sales Advisor (Inbound) role in the Head Office department at U-Drive.
Which team or department does the Customer Care Sales Advisor (Inbound) at U-Drive belong to?
This Customer Care Sales Advisor (Inbound) position is part of the Head Office department at U-Drive. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Sales Advisor (Inbound) position at U-Drive?
Click the "Apply Now" button on this page. You will be redirected to U-Drive's official application portal hosted on workable where you can submit your application directly.
When was the Customer Care Sales Advisor (Inbound) job at U-Drive posted?
This Customer Care Sales Advisor (Inbound) position at U-Drive was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Sales Advisor (Inbound)
U-Drive
You'll be redirected to U-Drive's official application page on workable.