Customer Care Representative
rdccareers
Customer Care Representative
sandboxmutual· Marketing
About this role
We’re Sandbox, a mutual insurance company built on the principles of creating, learning, growing, and having fun doing it. We’ve been around for over a century now, with a focus on one thing:
Delightfully Simple Insurance.
Sandbox is inclusive, engaging, and growing incredibly fast, so working with us is actually exciting! If you’re ready for the next step in your career, join the Sandbox team!
As our Customer Care Representative you'll be responsible for ensuring customers receive timely and accurate assistance and solutions while addressing customer needs in a delightfully simple manner in alignment with Sandbox delivering exemplary customer experiences.
WHY YOU’LL WANT TO BUILD WITH US
Well, because Sandbox really is a sandbox — a giant playground for grown-ups who want to laugh, be creative, work dynamically, and take on new opportunities. No matter who you are, Sandbox is an extraordinarily welcoming and giving place! Like, extra-extraordinarily. And it’s all because of our people.
On top of our incredible culture and amazing people, we also offer a bunch of awesome perks, like:
• Payday Perks: Competitive annual salary!
• Level Up: Tons of opportunities for professional development – on us
• Health & Wellness: Great benefits for you and your family, like dental and health and wellness spending accounts
• Vacation Goals: Annual paid vacation time, so you don’t have to put your travel dreams on hold
• Best of Both Worlds: A hybrid work program, when applicable
• Bonus Days: A paid, Earned Day Off (EDO) every three weeks. That’s like 17 extra vacation days a year!
• Parking: Free electrified parking at our head office
• Community Care: Two paid days a year to volunteer for causes that matter to you (on company time!)
• Ride into the Sunset: DC pension plan, and what’s even better—we match 6% of contributions
DIVE IN AND MAKE A SPLASH EVERY DAY, BY:
• Responding promptly and professionally to customer inquiries, requests and complaints received via phone, email, chat, and other digital channels while maintaining consistency in service quality across all platforms.
• Maintain accurate and detailed records of each customer interactions, transactions, and resolutions in the company's Customer Relationship Management (CRM) system.
• Ensure all interactions are completed within established standards of delivery and service level to facilitate the achievement of member satisfaction, productivity, and efficiency in a fast-paced environment.
• Assist with training and guiding new team members.
• Process payments from brokers and policy holders.
• Perform other related duties as assigned.
WHAT YOU BRING TO SANDBOX:
• High School Grad: Completion of Grade 12 education
• Experience Counts: A minimum one (1) year experience in underwriting, claims or accounting; or one year customer service, call centre, conflict resolution, customer sales, or customer support role, preferably within the insurance industry
• Master Communicator: Exceptional communication skills, both verbal and written
• Detail Detective: Fantastic detail-orientation skills to make informed decisions when it comes to claims
• People Person: Friendliness and interpersonal communication skills — the ability to maintain effective working relationships with team members and encouragement of company culture
COME OUT TO PLAY
Serious about fun? So are we. Apply Now or dive in right here!
We thank all interested candidates; however, only those considered for an interview will be contacted.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Representative position at sandboxmutual?
The salary for this Customer Care Representative role at sandboxmutual is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Representative position at sandboxmutual located?
This Customer Care Representative role at sandboxmutual is based in Saskatoon, Saskatchewan, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Representative role at sandboxmutual full-time or part-time?
This is listed as a Full Time Permanent position. It is posted as a Customer Care Representative role in the Marketing department at sandboxmutual.
Which team or department does the Customer Care Representative at sandboxmutual belong to?
This Customer Care Representative position is part of the Marketing department at sandboxmutual. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Representative position at sandboxmutual?
Click the "Apply Now" button on this page. You will be redirected to sandboxmutual's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Care Representative job at sandboxmutual posted?
This Customer Care Representative position at sandboxmutual was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Representative
sandboxmutual
You'll be redirected to sandboxmutual's official application page on bamboohr.