Brokerage Officer
hcmportal
Customer Care Representative-35-14
hcmportal· M05 UPS GLOBAL BUSINESS SERVICES CO
About this role
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Representante de servicio al cliente
Grado: 7
Desde casa - Medellin
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.
Working Hours: Between 1:00 am and 01:00 Pm
Responsibilities:
Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
Maintains awareness of performance goals and results.
Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
Submits ideas and solutions to improve the UPS experience
Multiskills
Qualifications:
Strong customer service skills and listening skills
Strong written and verbal communication and problem-solving skills
Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail
Customer service or general administrative experience – Preferred
English 70%
Student or above of Technical
Systems management (Office)
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Representative-35-14 position at hcmportal?
The salary for this Customer Care Representative-35-14 role at hcmportal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Representative-35-14 position at hcmportal located?
This Customer Care Representative-35-14 role at hcmportal is based in CO - MEDELLIN II GLOBAL BUSINESS SERVICES-GBS (COMEL). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Representative-35-14 role at hcmportal full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Representative-35-14 role in the M05 UPS GLOBAL BUSINESS SERVICES CO department at hcmportal.
Which team or department does the Customer Care Representative-35-14 at hcmportal belong to?
This Customer Care Representative-35-14 position is part of the M05 UPS GLOBAL BUSINESS SERVICES CO department at hcmportal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Representative-35-14 position at hcmportal?
Click the "Apply Now" button on this page. You will be redirected to hcmportal's official application portal hosted on workday where you can submit your application directly.
When was the Customer Care Representative-35-14 job at hcmportal posted?
This Customer Care Representative-35-14 position at hcmportal was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Representative-35-14
hcmportal
You'll be redirected to hcmportal's official application page on Workday.