Customer Care Representative

metopera· Customer Care
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📍 Lincoln Center - New York, NYPart Time💰 USD 19–19

About this role

The Metropolitan Opera is seeking enthusiastic and service-oriented Part-Time Customer Care Representatives for the Inbound Call Center. This is an opportunity to work for the largest classical music organization in the US and contribute to the daily operations of a cultural landmark. In this role, you will be part of a diverse team of colleagues helping to create meaningful experiences for opera lovers with every interaction.

Customer Care Representatives are responsible for responding to inbound customer inquiries by providing exceptional customer service. This includes inquiries about performances and services, processing ticket orders, Membership sales, and performing general account maintenance. In some situations, upselling customers to additional performances, advanced membership levels, and/or new products or services are encouraged and rewarded.

Department Hours of Operation will vary based upon seasonal performances. This may include Monday through Saturday from 10 AM to 8 PM EST as well as Sunday from 10 AM to 6 PM EST.

This is a Part-Time, hybrid working opportunity, with up to 40 hours/week available depending on operating schedule.

Skills and Qualifications

    • Excellent communication skills to represent the Met in a way that is meaningful and relevant to each individual customer
    • The ability to listen carefully to customize each customer inquiry based on the understanding of customer's needs and their unique relationship to the Met.
    • Minimum 1 year customer service experience within a fast-paced environment; non-profit, performing arts, and/or call center preferred but not required.
    • High comfort level with digital systems and computer-based work; Tessitura or CRM experience preferred but not required.
    • Be a fast learner who is able to quickly adapt to new technology, procedures, and product offerings.
    • Must have flexibility with scheduling; Must be able to work evening and weekend shifts as organization needs require.

Physical Demands

    • Regularly required to sit, talk, and listen for long periods of time both on a computer and phone.
    • Frequently required to use repetitive hand motions and to stand, walk, reach, and bend.
The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

Frequently Asked Questions

What is the salary for the Customer Care Representative role at metopera?
The listed salary for this Customer Care Representative position at metopera is USD 19–19. This is an Part Time role.
Where is the Customer Care Representative position at metopera located?
This Customer Care Representative role at metopera is based in Lincoln Center - New York, NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Representative role at metopera full-time or part-time?
This is listed as a Part Time position. It is posted as a Customer Care Representative role in the Customer Care department at metopera.
Which team or department does the Customer Care Representative at metopera belong to?
This Customer Care Representative position is part of the Customer Care department at metopera. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Representative position at metopera?
Click the "Apply Now" button on this page. You will be redirected to metopera's official application portal hosted on lever where you can submit your application directly.
When was the Customer Care Representative job at metopera posted?
This Customer Care Representative position at metopera was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Representative
metopera · 💰 USD 19–19
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