Sales Admin (6 months Contract) - U5, Shah Alam
Rentokil Initial
Customer Care Executive - South Kolkata
Rentokil Initial· ASIA & MENAT
About this role
About the Role:
- The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Should be able to set the targets for the renewals based on the monthly portfolio
- To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
- Compliant Management- To identify & resolve the customers' complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
Key Result Areas:
- Managing Residential & Commercial Renewals
- Deliver budgeted profit through Price Increase
- Lead Generation and self conversion
- Customer Retention
Competencies (Skills essential to the role):
- Attentiveness.
- Clear communication skills.
- Ability to use positive language.
- Time management skills
- Data Analysis
Educational Qualification / Other Requirement:
- Graduation
Role Type / Key working relationships:
- Individual Contributor
- Internal team
- External stakeholders
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that its our people whomake our company what it is. We believe in:
- Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds
Frequently Asked Questions
Is the salary disclosed for the Customer Care Executive - South Kolkata position at Rentokil Initial?
The salary for this Customer Care Executive - South Kolkata role at Rentokil Initial is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Executive - South Kolkata position at Rentokil Initial located?
This Customer Care Executive - South Kolkata role at Rentokil Initial is based in Kolkata, West Bengal, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Executive - South Kolkata role at Rentokil Initial full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Executive - South Kolkata role in the ASIA & MENAT department at Rentokil Initial.
Which team or department does the Customer Care Executive - South Kolkata at Rentokil Initial belong to?
This Customer Care Executive - South Kolkata position is part of the ASIA & MENAT department at Rentokil Initial. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Executive - South Kolkata position at Rentokil Initial?
Click the "Apply Now" button on this page. You will be redirected to Rentokil Initial's official application portal hosted on workable where you can submit your application directly.
When was the Customer Care Executive - South Kolkata job at Rentokil Initial posted?
This Customer Care Executive - South Kolkata position at Rentokil Initial was posted on Jun 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Executive - South Kolkata
Rentokil Initial
You'll be redirected to Rentokil Initial's official application page on workable.