Customer Care Coordinator

jushico· Retail Sales
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📍 Manassas, VAPart Time💰 USD 18–18

About this role

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Coordinator conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

WHAT YOU WILL DO

  • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
  • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
  • All other job duties as assigned

WHAT WE ARE LOOKING FOR

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor’s degree in any field preferred
  • Minimum of 2 years’ experience in a call center setting.
  • Excellent computer, language and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone 
  • Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

  • Constantly perform desk-based computer tasks
  • Frequently sitting
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI
We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
 
BONUS DUTIES YOU SHOULD UNDERSTAND
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Frequently Asked Questions

What is the salary for the Customer Care Coordinator role at jushico?
The listed salary for this Customer Care Coordinator position at jushico is USD 18–18. This is an Part Time role.
Where is the Customer Care Coordinator position at jushico located?
This Customer Care Coordinator role at jushico is based in Manassas, VA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Coordinator role at jushico full-time or part-time?
This is listed as a Part Time position. It is posted as a Customer Care Coordinator role in the Retail Sales department at jushico.
Which team or department does the Customer Care Coordinator at jushico belong to?
This Customer Care Coordinator position is part of the Retail Sales department at jushico. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Coordinator position at jushico?
Click the "Apply Now" button on this page. You will be redirected to jushico's official application portal hosted on lever where you can submit your application directly.
When was the Customer Care Coordinator job at jushico posted?
This Customer Care Coordinator position at jushico was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Coordinator
jushico · 💰 USD 18–18
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You'll be redirected to jushico's official application page on Lever.