Process Manager/Auditor
motorolasolutions
Customer Care Consultant Portal Support (Hybrid)
motorolasolutions· 100000 Motorola Solutions, Inc.
About this role
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners, and resellers. Customer Care Consultants are responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues. The Portal Support team is the primary point of contact for customers (internal and external) that are experiencing technical issues with various Motorola Solutions Portals. Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners. Hours of operations are from 7am-6pm CST, with phone support from 8am-5pm, Monday-Friday.
Job Description
ESSENTIAL JOB FUNCTIONS
Troubleshoot and resolve customer system and access issues through cases or phone calls
Salesforce Case Management
Chat Support
Network with internal business partners in order to resolve a customer’s issues
Perform user setups as it relates to Portal access
Exercise multi-tasking skills when managing multiple systems and applications during customer interactions
Analyze and resolve moderately complex system issues
Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
Recommend continuous process improvements within the team
DESIRED BEHAVIORS
Customer-focused; detail-oriented individual
A confident individual who is willing to assume responsibility
Adaptive and flexible (processes)
Ability to work and make decisions with minimal supervision
Individual contributor and team player
REQUIREMENTS:
A new graduate with a Bachelor's degree OR a Candidate with a minimum of two (2) years experience in customer service/support
Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result
Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customer’s issue
Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customer’s count on dependable and reliable support
Strong verbal and written communication skills
Exceptional interpersonal skills required
Experience with Salesforce (Service Cloud)
Target Base Salary Range: $40,000-$43,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
High School diploma or A new graduate with a Bachelor's degree
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
YesOur U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Frequently Asked Questions
What is the salary for the Customer Care Consultant Portal Support (Hybrid) role at motorolasolutions?
The listed salary for this Customer Care Consultant Portal Support (Hybrid) position at motorolasolutions is USD 40K–43K. This is an Full time role.
Where is the Customer Care Consultant Portal Support (Hybrid) position at motorolasolutions located?
This Customer Care Consultant Portal Support (Hybrid) role at motorolasolutions is based in Schaumburg, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Consultant Portal Support (Hybrid) role at motorolasolutions full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Consultant Portal Support (Hybrid) role in the 100000 Motorola Solutions, Inc. department at motorolasolutions.
Which team or department does the Customer Care Consultant Portal Support (Hybrid) at motorolasolutions belong to?
This Customer Care Consultant Portal Support (Hybrid) position is part of the 100000 Motorola Solutions, Inc. department at motorolasolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Consultant Portal Support (Hybrid) position at motorolasolutions?
Click the "Apply Now" button on this page. You will be redirected to motorolasolutions's official application portal hosted on workday where you can submit your application directly.
When was the Customer Care Consultant Portal Support (Hybrid) job at motorolasolutions posted?
This Customer Care Consultant Portal Support (Hybrid) position at motorolasolutions was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Consultant Portal Support (Hybrid)
motorolasolutions · 💰 USD 40K–43K
You'll be redirected to motorolasolutions's official application page on Workday.