Customer Care Associate (French Speaker)
APM Monaco· APM HK Office
About this role
Who are we?
Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.
About the Role:
- Office and Home based.
- 5-day work per week (shift basis, including evening, weekend and/or public holiday).
- Shift hours (7am-4pm / 10am-7pm / 4pm-1am / 7pm-4am / 10pm-7am).
- Fresh graduate are also welcome.
Responsibilities:
- Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
- Liaise with Logistics, After Sales Service and global boutiques on daily basis.
- Follow up the offline store enquiries and complaints.
- Other ad-hoc projects assigned by the manager.
- Minimum 1 year relevant experiences in customer service/ luxury retail field.
- Proficient with MS Office.
- French speaker is a must.
- Fluent in English. fluency in French will be a bonus.
- Able to work independently with minimal supervision.
- Strong sales-oriented mindset.
- Proactive, patient and committed.
- Great communication and interpersonal skills.
- Immediately available is highly preferred.
This role is based in Hong Kong. Working Holiday Visa Holder is most welcome to apply!
Why Join APM?
• Global, Dynamic Team: Diverse and energetic workforce.
• Growth Opportunities: We support your professional development.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.
Don't wait to join APM Monaco! Click on APPLY NOW!
Frequently Asked Questions
Is the salary disclosed for the Customer Care Associate (French Speaker) position at APM Monaco?
The salary for this Customer Care Associate (French Speaker) role at APM Monaco is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Associate (French Speaker) position at APM Monaco located?
This Customer Care Associate (French Speaker) role at APM Monaco is based in Hong Kong, Hong Kong, Hong Kong. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Associate (French Speaker) role at APM Monaco full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Associate (French Speaker) role in the APM HK Office department at APM Monaco.
Which team or department does the Customer Care Associate (French Speaker) at APM Monaco belong to?
This Customer Care Associate (French Speaker) position is part of the APM HK Office department at APM Monaco. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Associate (French Speaker) position at APM Monaco?
Click the "Apply Now" button on this page. You will be redirected to APM Monaco's official application portal hosted on workable where you can submit your application directly.
When was the Customer Care Associate (French Speaker) job at APM Monaco posted?
This Customer Care Associate (French Speaker) position at APM Monaco was posted on Aug 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Associate (French Speaker)
APM Monaco
You'll be redirected to APM Monaco's official application page on workable.