Senior AI Risk Analyst
victaulic
Customer Care Agent - Operational Specialist
victaulic· Victaulic Europe B.V.
About this role
Job Description
We’re Victaulic !
With more than 4,000 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry. From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions. Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website.
Role Purpose
The Operational Specialist ensures smooth and accurate order processing while managing operational complexities in the DACH region. The role focuses on precision workflow, customer order fulfillment, and internal alignment across departments.
Job Responsibilities and Duties
Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.
Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
Maintain relevant customer master data and related documentation as per established procedures and policies
Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager
Skills and Qualifications
- Bachelor degree or equivalent experience.
- Strong knowledge of order processing workflows.
- Experience with ERP systems and documentation management.
- Analytical mindset and problem-solving capabilities.
- High attention to detail.
- Ability to multitask and prioritize.
- Languages: German & English.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Agent - Operational Specialist position at victaulic?
The salary for this Customer Care Agent - Operational Specialist role at victaulic is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Agent - Operational Specialist position at victaulic located?
This Customer Care Agent - Operational Specialist role at victaulic is based in Darmstadt, Germany, Nazareth, Belgium, Stenkullen, Sweden. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Agent - Operational Specialist role at victaulic full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Agent - Operational Specialist role in the Victaulic Europe B.V. department at victaulic.
Which team or department does the Customer Care Agent - Operational Specialist at victaulic belong to?
This Customer Care Agent - Operational Specialist position is part of the Victaulic Europe B.V. department at victaulic. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Agent - Operational Specialist position at victaulic?
Click the "Apply Now" button on this page. You will be redirected to victaulic's official application portal hosted on workday where you can submit your application directly.
When was the Customer Care Agent - Operational Specialist job at victaulic posted?
This Customer Care Agent - Operational Specialist position at victaulic was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Agent - Operational Specialist
victaulic
You'll be redirected to victaulic's official application page on Workday.