Customer Care Administrator
foraygroup
Customer Care Administrator
zeissgroup· Carl Zeiss India (Bangalore) Pvt. Ltd.
About this role
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
- Process and track customer orders accurately from booking to final delivery.
- Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams.
- Handle customer queries, complaints and escalations within defined TATs.
- Support digital ordering/CRM platforms and assist customers with order-related issues.
- Coordinate deliveries, order diversions, accompaniments and stock-related activities.
- Maintain accurate records, stock data, invoices and relevant customer documentation.
- Prepare operational reports and analyze data to identify delays, gaps and improvement opportunities.
- Support payment follow-ups and other customer-related operational requirements as needed.
- Ensure adherence to defined SOPs, compliance requirements and customer service standards.
Key Skills
- Strong verbal and written communication.
- Good MS Excel and numerical/analytical skills.
- Customer-focused and solution-oriented approach.
- Strong coordination, multitasking and attention to detail.
- Ability to work with CRM/ERP/order-management systems.
- Process-driven mindset with strong ownership and follow-through.
Qualification & Experience
- Graduate in any discipline.
- Relevant experience in Customer Service, Order Management or Operations; experience in optical/vision care is preferred.
- Good command of English and local language.
Your ZEISS Recruiting Team:
Itishree PaniFrequently Asked Questions
Is the salary disclosed for the Customer Care Administrator position at zeissgroup?
The salary for this Customer Care Administrator role at zeissgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Administrator position at zeissgroup located?
This Customer Care Administrator role at zeissgroup is based in Gurugram. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Administrator role at zeissgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Administrator role in the Carl Zeiss India (Bangalore) Pvt. Ltd. department at zeissgroup.
Which team or department does the Customer Care Administrator at zeissgroup belong to?
This Customer Care Administrator position is part of the Carl Zeiss India (Bangalore) Pvt. Ltd. department at zeissgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Administrator position at zeissgroup?
Click the "Apply Now" button on this page. You will be redirected to zeissgroup's official application portal hosted on workday where you can submit your application directly.
When was the Customer Care Administrator job at zeissgroup posted?
This Customer Care Administrator position at zeissgroup was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Administrator
zeissgroup
You'll be redirected to zeissgroup's official application page on Workday.