Overview

Customer Campaign Project Manager

📍 Brazil | 🌐 Remote

About the Role

As a Customer Campaign Project Manager at Hyland, you'll sit at the intersection of strategy and execution — translating customer lifecycle goals into scalable, measurable campaigns that drive adoption, retention, and expansion. You'll serve as a strategic thought partner and a hands-on project manager, coordinating across Customer Success, Marketing, Sales, Product, Services, and Operations to bring impactful programs to life with operational excellence and clear business outcomes.

Your Tools

• Gainsight
• Matik
• Salesforce
• Microsoft Copilot / M365
• Jira
• Confluence
• Claude

Your Role Responsibilities – Here's What You'll Do

• Partner with internal stakeholders to define campaign objectives, target audiences, key messages, and success metrics tied to measurable customer outcomes such as adoption, retention, and expansion.
• Create and maintain campaign briefs, project charters, and integrated project plans — specifying goals, execution approach, staffing, schedules, and deliverables — while keeping sponsors and teams informed of progress, risks, and tradeoffs.
• Coordinate cross-functional teams and dependencies across Customer Success, Marketing, Sales, Product, Services, and Operations to ensure campaigns are delivered on time, within scope, and aligned to accepted requirements.
• Support implementation of campaigns across multiple channels — including email, webinars, digital in-product guidance, and coordinated CSM motions — while ensuring brand consistency across all assets and collateral.
• Collaborate with automation and operations partners to build, deploy, and optimize campaigns; maintain reporting dashboards and present data-driven insights to support stakeholder decision-making.
• Drive continuous improvement through A/B testing, performance analysis, and the development of reusable assets such as playbooks, templates, and lifecycle journey frameworks to accelerate repeatability and scale.

Role Essentials

You'll need these skills to hit the ground running:

• Practical experience leading end-to-end projects or programs, from initiation through closure, including planning, scheduling, risk management, and stakeholder communications.
• Demonstrated ability to coordinate cross-functional teams and drive execution in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills with a professional demeanor; able to engage with discretion and tact across all levels of an organization.
• Strong organizational, multi-tasking, and time management skills with high attention to detail and sharp critical thinking and problem-solving abilities.
• Proficiency with Microsoft 365 (Outlook, Teams, Copilot, etc.) and sound business and technology acumen with the curiosity and aptitude to learn new tools quickly.

What We'd Like to See

These will help you stand out:

• Background in Customer Success, customer marketing, or lifecycle program management.
• Experience with automation and lifecycle tooling — including digital engagement platforms, customer marketing tools, or CS Ops technology (e.g. Gainsight).
• Familiarity with lifecycle motions — onboarding, adoption, expansion, and renewals — and how they connect to measurable customer outcomes.
• Experience developing campaign briefs, coordinating creative assets, and ensuring brand consistency across multiple channels and formats.
• Experience leveraging AI tools to increase productivity and scale customer communications and workflows; SaaS or enterprise software background preferred.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.