Customer and Process Quality Consultant (Fixed-Term Contract)

This role is a 6-month fixed-term contract.

Key responsibilities  

Process quality;  

• Scrap and FTP KPI owner – follow-up and actions  

• Ensure that internal quality issues are resolved in a timely manner together with other teams in the plant  

• Implement CAPA for internal quality issues  

• Work on continuous improvements by collecting and analyzing quality data  

• Statistical analysis 

• Responsible for ensuring PFMEA is up to date with support from Manufacturing team  

• Responsible to lead MSA and Capability topics  

• Ensure compliance with environmental, health, energy efficiency and safety at work standards, policies and practices in accordance with their level of responsibility  

Customer quality;  

• Assure customer specific requirements are satisfied in the Business Management System   

• Understand and ensure compliance with customer needs and requirements to develop effective quality control processes  

• Leader of Customer Claim   

• Customer Incident KPI owner - follow-up and actions.  

• Customer PPM KPI owner - follow-up and actions.  

• 8D answering time to customer KPI owner - follow-up and actions.  

• Support Change Management with changes/deviations  

• Ensure that customer portals are updated accordingly and in a timely manner  

• Responsible for planning, organizing, and executing customer requalification tests in accordance with the audit plan   

Education & Experience  

• Degree in Engineering  

• 5 or more years of experience as Plant Quality and/or Customer Quality fields

• Hands-on experience with statistical analysis  

• In-depth understanding of technical documentation  

• Great attention to detail and problem-solving abilities  

• Good analytical skills  

• Excellent numerical skills and understanding of data analysis/statistical methods  

• Additional certification in Quality Assurance (is a plus)  

• Minitab user (is a plus)  

• Outstanding communication skills  

• Fluent in English and Turkish (minimum B2)  

• Knowledge in FMEA, MSA, SPC, APQP and PPAP  

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