Energy Billing Analyst
budderfly
Customer Advocate-Shelton, CT/Hybrid
budderfly· Operations - Customer Management/Customer Data
About this role
Saving the World! Help Wanted…
Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.
Celebrating 5 years on Inc. 5000 America’s Fastest-Growing Private Companies list. Recognized in Time Magazine’s Best Inventions of 2025.
We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!
We are seeking a motivated individual to fill the role of Customer Advocate. In this position, the successful candidate will be responsible for acting as the customer’s representative to ensure that their requests are met with a focus on improving the customer experience.
Why this Role is Important:
The Customer Advocate role is a pivotal link between the company and its customers, ensuring that client needs are heard, understood, and met throughout the onboarding and service lifecycle.
Job Responsibilities:
- Communicating bi-weekly with assigned accounts during implementation on onboarding and installation progress.
- Proactively asking questions of customers to ensure that all their needs and wants are understood and addressed.
- Provide all new customers with ARR and or AME on each of their accounts.
- Collaborating with various internal departments to ensure that they fulfill all customer requests.
- Resolving complaints and keeping track of all processes that pertain to the customers’ accounts.
- Acting as the customers’ representative internally to ensure that their requests are met with a focus on improving the customer experience.
Qualifications:
- 3-5 years of customer service experience in a customer-facing/focused environment.
- Minimum 2 years of proven sales, lead generation or customer outreach experience.
- Demonstratable experience in customer retention.
- Demonstratable knowledge of CRM systems, CX methods, KPI and metric reporting.
- Associate degree preferred, High School or GED required.
Compensation: $63,000 to $65,000.00, based on factors including level of experience, skillset, qualifications, and location.
Job Location: Shelton, CT: Hybrid work schedule (Tuesdays, Wednesdays and Thursdays in office)
Compensation
$63,000—$65,000 USD
Compensation is based on factors including level of experience, skillset, qualifications, and location.
What We Offer:
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change.
Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.
We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.
Frequently Asked Questions
What is the salary for the Customer Advocate-Shelton, CT/Hybrid role at budderfly?
The listed salary for this Customer Advocate-Shelton, CT/Hybrid position at budderfly is USD 63K–65K. This is an full-time role.
Where is the Customer Advocate-Shelton, CT/Hybrid position at budderfly located?
This Customer Advocate-Shelton, CT/Hybrid role at budderfly is based in Shelton, Connecticut, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Advocate-Shelton, CT/Hybrid at budderfly belong to?
This Customer Advocate-Shelton, CT/Hybrid position is part of the Operations - Customer Management/Customer Data department at budderfly. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Advocate-Shelton, CT/Hybrid position at budderfly?
Click the "Apply Now" button on this page. You will be redirected to budderfly's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Advocate-Shelton, CT/Hybrid job at budderfly posted?
This Customer Advocate-Shelton, CT/Hybrid position at budderfly was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Advocate-Shelton, CT/Hybrid
budderfly · 💰 USD 63K–65K
You'll be redirected to budderfly's official application page on Greenhouse.