Customer Account Manager

intellihub1· Growth Markets
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📍 au📍 Melbourne📍 Melbourne, VIC, Australia📍 VICFull time

About this role

Company Description

Intellihub is committed to simplifying the energy transition – as a leader in smart metering across ANZ and innovator of solar, battery, EV, virtual power plant and home electrification solutions.

With strong leadership supporting you, a career at Intellihub is defined by flexibility, growth and a deeply fulfilling experience. We're changing energy – bring yours.

Job Description

This 12-month max term role is responsible for identifying and converting new embedded network opportunities, supporting customers through onboarding, and managing the end-to-end customer journey. You will ensure customers realise the value of our offerings, delivering a consistently high-quality experience while growing share of wallet and achieving sales targets. Working closely with internal teams, you will also help develop and deliver value-added products and services beyond core electricity metering to drive additional value for customers and Intellihub.

Your Key Accountabilities

  • Proactively identify opportunities for growth, size them and engage and convince them to trial our offering by relaying our value proposition and experience. Support commercial engagement and contracting activities.
  • Manage relationships closely with onboarded customers to grow share and minimise churn whilst delivering service levels as per the agreed KPIs.
  • Develop and maintain forecasts with onboarded customers.
  • Work closely with internal operations teams to ensure that ordering is quick and easy and that orders are accurate and prepared and scheduled for delivery in a timely manner as per agreed SLAs.
  • Work closely with internal scheduling and delivery teams to ensure that any issues during delivery are proactively communicated to customers and proactively managed as per agreed SLAs.
  • Work closely with internal data quality teams to ensure that data is delivered accurately and on time and that any issues are proactively communicated to customers and proactively managed as per agreed SLAs.
  • Work closely with customers to identify opportunities for growth and development and seek and act on feedback to grow and capture value for customers and Intellihub alike. This includes all opportunities for appropriate products and services to compliment core electricity metering.
  • Respond quickly to and manage day to day issues that arise as per agreed SLAs ensuring they are resolved quickly and first-time round.
  • Prepare and manage month end billing requirements to ensure accurate billing to customers
  • Prepare and present regular reporting and performance metrics to customers as required.

Qualifications

  • Tertiary qualifications in Business, Sales, Marketing or related field
  • 3+ years’ experience in customer account management, including acquisition, onboarding, and portfolio growth
  • Strong customer focus with a passion for delivering exceptional service
  • Proven ability to manage end-to-end customer journeys and influence stakeholders
  • Excellent problem-solving skills with a proactive approach to issue resolution
  • Ability to remain calm, professional, and resilient in high-pressure environments
  • Strong commercial acumen and collaboration skills
  • Excellent written and verbal communication skills
  • Numerate, with experience preparing reports and analysing data
  • Highly organised, proactive, adaptable and results-driven
  • Confident communicator with strong personal presence
  • Demonstrated people leadership and development capability

Additional Information

Please note, this is a 12-month max term contract.

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package. 

Sound exciting? Apply now and be part of a team that's shaping the future of energy.

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Frequently Asked Questions

Is the salary disclosed for the Customer Account Manager position at intellihub1?
The salary for this Customer Account Manager role at intellihub1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Account Manager position at intellihub1 located?
This Customer Account Manager role at intellihub1 is based in au, Melbourne, Melbourne, VIC, Australia, VIC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Account Manager role at intellihub1 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Account Manager role in the Growth Markets department at intellihub1.
Which team or department does the Customer Account Manager at intellihub1 belong to?
This Customer Account Manager position is part of the Growth Markets department at intellihub1. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Account Manager position at intellihub1?
Click the "Apply Now" button on this page. You will be redirected to intellihub1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Account Manager job at intellihub1 posted?
This Customer Account Manager position at intellihub1 was posted on Jul 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Account Manager
intellihub1
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