Cross-Functional IT Support Specialist
c3el· Information Technology
About this role
Overview:
Job Title: Cross-Functional IT Support Specialist
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.
Primary Responsibilities:
- Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
- Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
- Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
- Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
- Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
- Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
- Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
- Support weekly metrics and reporting by maintaining complete and accurate support records.
Required Qualifications:
- U.S. Citizenship.
- Broad experience across application/user support and desktop/end-user support functions.
- Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
- Ability to shift between support functions based on mission priorities and staffing needs.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- DoD/federal enterprise support experience.
- Experience with SPS/PD2, ECWM, or similar Government business applications.
- Previous DISA support experience.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:
- High school diploma and at least 5 years of relevant experience.
Frequently Asked Questions
Is the salary disclosed for the Cross-Functional IT Support Specialist position at c3el?
The salary for this Cross-Functional IT Support Specialist role at c3el is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Cross-Functional IT Support Specialist position at c3el located?
This Cross-Functional IT Support Specialist role at c3el is based in Scott AFB, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Cross-Functional IT Support Specialist at c3el belong to?
This Cross-Functional IT Support Specialist position is part of the Information Technology department at c3el. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Cross-Functional IT Support Specialist position at c3el?
Click the "Apply Now" button on this page. You will be redirected to c3el's official application portal hosted on greenhouse where you can submit your application directly.
When was the Cross-Functional IT Support Specialist job at c3el posted?
This Cross-Functional IT Support Specialist position at c3el was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Cross-Functional IT Support Specialist
c3el
You'll be redirected to c3el's official application page on Greenhouse.