CRM Representative

Job purpose:  

To support in expanding Car Bodyworx service business to potential fleet/ corporate customers.

Key Job Responsibilities

 •    Contact Rent a car companies, fleet customers, insurance companies and government establishments for potential service business.
•    Assist in developing customized service packages for fleet/corporate customers.
•    Contact lapsed customers and offer them special prices/packages to bring them back.
•    Promote service contract and extended warranty to retail customers.
•    Prepare and submit daily, weekly and monthly reports to service manager. Gather competitors’ pricing/ campaigns. 
•    Follow up with customer in case of any overdue payments based on request from CCD.
•    Execute CRM campaigns as per the instructions.
•    Ensure full tracking of executed campaigns.
•    Assisting the Service Manager in day-to-day coordination with other departments.
•    Liaise with various stakeholders to help create meaningful reports on Campaign Performance.
•    Handling & communicating with customers’ problems and complaints.
•    Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Education Qualification, Work Experience & Skills
    
•    Excellent verbal and written English communication skills essential.
•    Strong experience with Campaign Management/Marketing Automation Platforms
•    Bachelor’s in marketing or communications are desirable.
•    2 - 3 years in administrative support activities is an advantage.
•    Skills: Interpersonal, Communication and ability to meet deadlines are essential
•    Arabic/English essential, both written and verbal
•    Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).