Janitorial Operations Manager - Night Shift
City Wide Facility Solutions
CRM Operations Manager
abbott· 1157 3 A Nutrition (Vietnam) Company Limited
About this role
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.
MAIN PURPOSE OF ROLE
A critical role within the organization, reporting directly to the Head of CRM and working closely with Marketing, Commercial Excellence, IT, Procurement and external vendors to deliver campaign / program solutions that drive positive business outcomes. The role includes project and stakeholder management, prioritization, technology application and implementation, vendor management, performance management and tracking / reporting.
MAIN RESPONSIBILITIES
- Operational process design and implementation Target Operating Model.
- Working with the IT team and external vendors to source and implement the most appropriate technology solution for the business initiative
- Auditing/Identification and optimization of campaign strategies and other factors impacting program performance. Identification of trends, issues, gaps and performance improvement opportunities across all CRM programs on a continuous basis
- Provide strategic guidance and recommendations on increasing NU and sales for the brands
- Support strategic campaign planning activities including working with the Operations Manager for both Pediatrics & Adults and CRM Manager Analytics to identify key performance metrics to track, required resources and systems integrations required and development of end to end project plans
- Liaise with Brand teams, and other related parties on program setup, execution and operational reporting/analyses.Daily operations management duties include supervising campaign execution and resolving campaign operational issuesCreate and update internal CRM Operations procedure documents as needed
- Schedule campaign WIP meetings and circulate follow-up actions
- Manage and resolving campaign operational issue
Qualification
- 5- 8 years of experience in CRM including platform design and management, customer lifestyle segmentation, and omni-channel marketing.
- Strong background in project and stakeholder management
- Experience in developing customer acquisition, re-engagement and retention strategies
- A Confident and articulate communicator capable of inspiring strong collaboration in an organization, equally confident in presenting to junior executives and senior leaders within the organization, tailoring the content and delivery accordingly
- Excellent problem-solving skills along with the ability to understand and apply analytical judgment
- Ability to break down complex problems into manageable goals and actions Proven ability to navigate complex organization and build collaborative relationships across departmental lines
- Knowledge of the latest industry technologies, able to review and provide the business with platform recommendations
- Solid understanding of business planning, marketing testing and reporting methodology
- Ability to multi-task and work under tight and/or shifting deadlines; Ability to prioritize tasks based on business impact and manage time appropriately within a fast-paced environment
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Sales Support & Administration
DIVISION:
ANI International Nutrition
LOCATION:
Vietnam > Ho Chi Minh City : Me Linh Point Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Frequently Asked Questions
Is the salary disclosed for the CRM Operations Manager position at abbott?
The salary for this CRM Operations Manager role at abbott is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CRM Operations Manager position at abbott located?
This CRM Operations Manager role at abbott is based in Vietnam - Ho Chi Minh City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CRM Operations Manager role at abbott full-time or part-time?
This is listed as a Full time position. It is posted as a CRM Operations Manager role in the 1157 3 A Nutrition (Vietnam) Company Limited department at abbott.
Which team or department does the CRM Operations Manager at abbott belong to?
This CRM Operations Manager position is part of the 1157 3 A Nutrition (Vietnam) Company Limited department at abbott. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CRM Operations Manager position at abbott?
Click the "Apply Now" button on this page. You will be redirected to abbott's official application portal hosted on workday where you can submit your application directly.
When was the CRM Operations Manager job at abbott posted?
This CRM Operations Manager position at abbott was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
CRM Operations Manager
abbott
You'll be redirected to abbott's official application page on Workday.