CRM Manager

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

This role help to oversee and drive the successful implementation of the client relations management strategy. Ensure execution of client experience strategy aligned with company's goal. The role of CRM manager reports to Retail Performance Manager directly.

Responsibilities:

• Help to oversee and drive the successful implementation of the client relations management strategy. Ensure execution of client experience strategy aligned with company’s goal.
• Drive client understanding and manage client engagement action plans at boutiques.
• Plan and execute client engagement opportunities to develop long-term client relationships.
• Follow-up, measure and ensure delivery of quality client experience in boutiques.
• Provide recommendations and client feedbacks for CRM.
• Be a key partner for the Retail and CRM departments.

Qualifications

• University graduate in Business/ Retail Management would be preferable. Other relevant majors would be considered.
• Minimum 6 years relevant experience in CRM role, preferably in luxury retail industry.
• Experienced in working with client communication tools and retail marketing activities.
• Strong in data analysis skills and customer segmentation.
• Excellent customer service with clientele experience.
• Strong interpersonal, communication and relationship building skills.          
• Proactive, detail-minded, independent, with strong time-management skill and the ability to work under pressure.
• Fluency in written & spoken English and Mandarin.

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.