CRM Lead – Service Cloud, AI & Omnichannel
zoox· Business Applications
About this role
We are seeking an experienced and strategic CRM Lead with 10+ years of experience to drive the evolution of our Salesforce ecosystem across Service Cloud, AI-driven customer support, and omnichannel engagement.
This role will serve as the CRM leader with strong depth in Service Cloud and ownership of AI/chatbot initiatives, while providing cross-functional leadership across Product, Engineering, Operations, and Data teams. You will shape CRM strategy, build scalable systems in a fast-evolving environment, and lead complex initiatives that transform customer support through automation and intelligence.
Frequently Asked Questions
What is the salary for the CRM Lead – Service Cloud, AI & Omnichannel role at zoox?
The listed salary for this CRM Lead – Service Cloud, AI & Omnichannel position at zoox is USD 190K–239K. This is an Full time role.
Where is the CRM Lead – Service Cloud, AI & Omnichannel position at zoox located?
This CRM Lead – Service Cloud, AI & Omnichannel role at zoox is based in Foster City, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CRM Lead – Service Cloud, AI & Omnichannel role at zoox full-time or part-time?
This is listed as a Full time position. It is posted as a CRM Lead – Service Cloud, AI & Omnichannel role in the Business Applications department at zoox.
Which team or department does the CRM Lead – Service Cloud, AI & Omnichannel at zoox belong to?
This CRM Lead – Service Cloud, AI & Omnichannel position is part of the Business Applications department at zoox. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CRM Lead – Service Cloud, AI & Omnichannel position at zoox?
Click the "Apply Now" button on this page. You will be redirected to zoox's official application portal hosted on lever where you can submit your application directly.
When was the CRM Lead – Service Cloud, AI & Omnichannel job at zoox posted?
This CRM Lead – Service Cloud, AI & Omnichannel position at zoox was posted on Jun 26, 2026. Apply as soon as possible — early applications are often reviewed first.
CRM Lead – Service Cloud, AI & Omnichannel
zoox · 💰 USD 190K–239K
You'll be redirected to zoox's official application page on Lever.