DCS Instrument Engineer
Aditya Birla Group
CRM Executive - Galeries Lafayette
About this role
Key Result Areas | Supporting Actions |
NPS & Customer Feedback- | • Coordinate the deployment of NPS surveys. • Track customer feedback and response rates. • Prepare NPS reports and summaries. • Escalate customer concerns and feedback to relevant stakeholders. • Support initiatives aimed at improving customer satisfaction. |
CRM Campaign Execution- | Coordinate the execution of CRM campaigns across Email, WhatsApp, SMS and App channels. • Prepare campaign briefs and coordinate with creative and CRM agencies for asset development. • Manage campaign calendars and deployment schedules. • Review campaign creatives and content for accuracy before deployment. • Conduct campaign testing and quality checks. • Track campaign performance and track results. |
CRM Agency & Data Coordination- | • Act as the day-to-day coordinator between Galeries Lafayette Mumbai and CRM agency partners. • Monitor customer data uploads and integrations across CRM platforms. • Coordinate with IT, Retail, E-commerce and agency teams to resolve data-related issues. • Maintain customer database hygiene and support data validation exercises. • Ensure customer consent and communication preferences are accurately maintained. |
Reporting & Analytics- | • Execute weekly and monthly CRM performance reports. • Track campaign metrics including deliveries, opens, clicks, conversions and revenue. • Maintain CRM dashboards and trackers. • Support analysis of customer behaviour and campaign performance. • Assist in preparing management presentations and reports. |
Omnichannel Promotions & Offer Management- | • Support the setup and execution of CRM-led promotions and offers. • Coordinate with Retail, E-commerce, Finance, IT and CRM partners to ensure correct offer implementation. • Assist with campaign testing and validation. • Monitor offer redemptions and maintain campaign trackers. • Prepare post-campaign reports and performance summaries. |
Frequently Asked Questions
Is the salary disclosed for the CRM Executive - Galeries Lafayette position at Aditya Birla Group?
The salary for this CRM Executive - Galeries Lafayette role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CRM Executive - Galeries Lafayette position at Aditya Birla Group located?
This CRM Executive - Galeries Lafayette role at Aditya Birla Group is based in IB-Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the CRM Executive - Galeries Lafayette position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the CRM Executive - Galeries Lafayette job at Aditya Birla Group posted?
This CRM Executive - Galeries Lafayette position at Aditya Birla Group was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
CRM Executive - Galeries Lafayette
Aditya Birla Group
You'll be redirected to Aditya Birla Group's official application page on peoplestrong.