CRM - EDSP
Amazon· Fulfillment & Operations Management
About this role
At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Channel Relationship Manager for our Last Mile team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking a Channel Relationship Manager for our EDSP stations. In this role you will be responsible for EDSP management and support the Cluster Operations Manager in performance management and driving the operational plan to deliver defined above goal performance.
Title: Channel Relationship Manager
Location: Patna, Bihar
Key job responsibilities
Account Management: Managing and driving the growth of the Channel partners business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
Work on the ground to enable network with new product launches and partner with the operations and other teams.
Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
Enhance Engagement with accounts to improve business and increase retention.
Drive stores against goals (Volume, FTR and other key metrics).
Handling day to day operational escalations and be available to round the clock to manage the issues.
Internal/External Stake holder management.
Support station operations and/or customer deliveries.
We're seeking a Channel Relationship Manager for our EDSP stations. In this role you will be responsible for EDSP management and support the Cluster Operations Manager in performance management and driving the operational plan to deliver defined above goal performance.
Title: Channel Relationship Manager
Location: Patna, Bihar
Key job responsibilities
Account Management: Managing and driving the growth of the Channel partners business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
Work on the ground to enable network with new product launches and partner with the operations and other teams.
Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
Enhance Engagement with accounts to improve business and increase retention.
Drive stores against goals (Volume, FTR and other key metrics).
Handling day to day operational escalations and be available to round the clock to manage the issues.
Internal/External Stake holder management.
Support station operations and/or customer deliveries.
Basic qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the CRM - EDSP position at Amazon?
The salary for this CRM - EDSP role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CRM - EDSP position at Amazon located?
This CRM - EDSP role at Amazon is based in Patna, Bihar, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CRM - EDSP role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a CRM - EDSP role in the Fulfillment & Operations Management department at Amazon.
Which team or department does the CRM - EDSP at Amazon belong to?
This CRM - EDSP position is part of the Fulfillment & Operations Management department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CRM - EDSP position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the CRM - EDSP job at Amazon posted?
This CRM - EDSP position at Amazon was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
CRM - EDSP
Amazon
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