CRM Business Enablement Manager

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As an CRM Business Enablement Manager will serve as a strategic partner across Sales, Marketing, IT, with a primary focus on Microsoft Dynamics as Kyocera’s CRM platform, while also supporting the continued use of HubSpot for marketing automation and lead routing. This position is responsible not only for driving user adoption and process consistency, but also for helping shape how CRM supports Kyocera’s broader go-to-market strategy and sales methodology.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

+       Champion the strategic adoption, ongoing optimization, and effective use of Microsoft Dynamics across Kyocera’s sales organization, supporting both Direct and Channel business models.

+       Act as a key stakeholder and internal advocate for the CRM ecosystem, helping ensure Microsoft Dynamics supports sales excellence, pipeline visibility, forecasting discipline, and commercial decision-making.

+       Serve as the primary business-facing resource for CRM-related needs, partnering closely with Sales, Marketing, IT, and Business Transformation to align tools, processes, and reporting with organizational goals.

+       Own and help evolve CRM-related workflows, dashboards, reports, governance, and business requirements to improve usability, consistency, and value for end users.

+       Monitor system adoption, data quality, and user engagement, identifying opportunities to improve CRM usage, reporting accuracy, and process compliance across teams.

+       Develop and deliver training, enablement, and communication plans that help sales teams fully leverage CRM tools to manage accounts, opportunities, pipelines, and customer activity.

+       Analyze current sales processes and user needs across both Direct and Channel organizations, recommending improvements that strengthen alignment between Kyocera’s sales methodology and CRM execution.

+       Support the integration of Kyocera Sales Excellence (KSE) principles into CRM workflows and sales practices, helping create a more consistent and scalable approach to opportunity management.

+       Partner with Marketing to ensure HubSpot continues to support marketing automation and lead routing effectively, while maintaining strong alignment and handoff between HubSpot and Microsoft Dynamics.

+       Collaborate with cross-functional teams to define business requirements, prioritize enhancements, and support future CRM-related improvements that advance Kyocera’s go-to-market capabilities.

+       Provide insights and recommendations to leadership based on CRM data, trends, adoption metrics, and pipeline reporting to support business planning and performance management.

Qualifications

• Bachelor's degree in business, marketing, or related field from an accredited university. Advanced degree preferred but not required.
• 5-10+ years’ experience in CRM management, sales operations, sales enablement, business transformation, or a related commercial operations role. Proven experience administering, optimizing, or driving adoption of Microsoft Dynamics 365 or similar CRM.
• Demonstrated success leading CRM adoption, change management, and user enablement initiatives.
• Experience collaborating with cross-functional teams including Sales, Marketing, IT, Business Transformation, and Executive Leadership.
• Experience managing CRM reporting, dashboards, forecasting processes, and pipeline management frameworks.
• Experience working with marketing automation and lead generation platforms, including HubSpot and ZoomInfo, with demonstrated ability to integrate and optimize data flows within CRM systems.
• Deep understanding of Microsoft Dynamics 365 CRM capabilities, configuration, workflows, dashboards, reporting, and user adoption best practices.
• Ability to evaluate CRM usage metrics and identify adoption, process, and feature enhancement opportunities.
• Experience translating business needs into process improvements, system enhancements, and user-facing solutions.
• Strong analytical skills, with the ability to interpret data and turn insights into actionable recommendations.
• Experience developing training, enablement, or changing management programs that drive adoption of systems, tools, or methodologies.
• Proven experience implementing, administering, enhancing, and driving company-wide adoption of CRM systems (e.g. Salesforce, HubSpot, Dynamics), including user training, process optimization, stakeholder management, and change management to support customer acquisition, retention and conversion
• Impeccable verbal and written communication skills.
• Strong attention to detail with a focus on data integrity and reporting accuracy.
• Experience working in Agile, project management, or continuous improvement environments.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

The typical pay range for this role is $90,000 -$122,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.