Credit Controller - Fixed term maternity cover

Company Description

At JDP, we are the experts in civils drainage and water management. For over half a century we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be the one-stop shop for our customers. We continue to experience remarkable growth and stability, and this is thanks to our unwavering commitment to excellent customer service and robust business strategy. Following fantastic results in 2024 and a record breaking 2025 we continue to go from strength to strength. Our people are at the heart of our operations, and we pride ourselves on being a great company to work for. There has never been a better time to join us!

Job Description

JDP is seeking an experienced Credit Controller to join our established Finance team on a fixed-term maternity cover contract until 18 December 2026. Based at our Head Office in Longtown, Cumbria, this is an excellent opportunity to play a vital role in managing and supporting the company's credit control function.

About the Role

You will be responsible for managing your own ledger with an approximate value of £2 million, covering 750–1000 customers. This role requires excellent organisational skills, attention to detail, and the ability to work independently while meeting individual and team targets.

Key Responsibilities

• Manage all aspects of credit control for your ledger
• Prioritise workload and contact customers to ensure cash collection meets monthly targets
• Accurately allocate all incoming payments to customer accounts
• Communicate effectively with head office departments, branches nationwide & regional sales offices.
• Handle incoming customer calls and resolve queries or escalate as needed
• To resolve invoice queries and raise credit notes promptly
• Make informed credit limit decisions and manage stop lists for overdue accounts
• Troubleshoot recurring issues and implement solutions
• Maintain and update customer credit limits, including obtaining higher limits for key customers through our credit insurance provider
• Liaise with Solicitors on overdue debt
• Follow company procedures to escalate potential bad debts

Qualifications

What We’re Looking For

• Proven experience in credit control
• Professional telephone manner and strong communication skills
• High level of accuracy and attention to detail
• Confident in using Excel spreadsheets
• Knowledge of SAP Business One is advantageous but not essential
• Good understanding of customer operations and best practices in customer service

Additional Information

Benefits

• Enjoy working in a growing UK company, proudly owned by a global group.
• Receive a competitive salary that reflects your skills and contributions
• Contributory Pension Scheme
• Staff Discounts