Credit Control Manager

We have a fantastic opportunity for a Credit Control Manager to join our finance team based in Leeds, LS10 1AD.

The Credit Control Manager is responsible for leading and developing the Credit Control function, ensuring the timely collection of debt, accurate invoice raising, effective cash allocation, and strong stakeholder engagement across the business. The role will manage a team of two Credit Controllers and drive continuous improvements in processes, controls, cash flow forecasting, and customer payment performance.

What benefits can you expect?

• Competitive Salary
• 33 Days annual leave
• Life Assurance
• Income Protection
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. 
• Blue Light Card.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Role Responsibilities

• Lead, motivate and develop a team of two, ensuring high performance and accountability.
• Conduct regular one-to-one meetings, performance reviews and development planning.
• Create a positive, customer-focused culture within the Credit Control team.
• Support recruitment, onboarding and training of team members where required.
• Drive reductions in aged debt and Days Sales Outstanding (DSO).
• Manage escalated accounts and complex customer disputes to achieve prompt resolution.
• Invoice Raising & Billing Accuracy
• Monitor billing processes to ensure contractual charges, rate increases and ad hoc billings are correctly applied.
• Work collaboratively with operational and commercial teams to improve billing accuracy and efficiency.
• Cash Allocation & Reconciliation
• Ensure all cash receipts are allocated accurately and promptly.
• Oversee customer account reconciliations and resolution of unallocated cash.
• Maintain accurate accounts receivable records across all ledgers.
• Review ledger integrity and ensure financial controls are adhered to.
• Produce short and long-term cash collection forecasts.
• Track forecast performance against actual collections and explain variances.
• Work closely with Finance leadership to support working capital management.
• Identify collection risks and implement mitigation strategies to protect cash flow.
• Produce and analyse Accounts Receivable and Credit Control reports.
• Present monthly performance updates to Finance leadership.
• Ensure compliance with company policies, procedures and financial controls.
• Monthly cash collection target achievement (%).
• Reduction in aged debt balances.
• Days Sales Outstanding (DSO) performance. 

Do you have what it takes?

• Proven experience managing a Credit Control or Accounts Receivable function.
• Demonstrated success in leading and developing teams.
• Strong knowledge of credit control, cash allocation and debt collection processes.
• Experience producing cash flow forecasts and collection forecasts.
• Strong stakeholder management and relationship-building skills.
• Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP and reporting.
• Excellent analytical and problem-solving abilities.
• Strong negotiation and communication skills.

Desirable Skills

• Experience within a high-volume, multi-site business.
• Knowledge of ERP and finance systems.
• Professional finance qualification (CICM, AAT, ACCA, CIMA or equivalent).

About Us:

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.