Responsibilities:

• Collects on accounts in assigned portfolio.

• Assists associates within Credit and Collections department with problems on accounts.

• Trains other associates within Credit and Collections department.

• Communicates with other departments regarding process improvements.

• Approves and processes customer refund check requests which are submitted by levels I and II Credit and Collection Clerks and under a pre-determined amount.

• Approves payment of collection expenses to outside collection agencies, based on bills and payments received.

• Approves credit applications, up to a pre-determined credit limit, for applicants with D&B scores 1, 2 or 3.

• Assists in credit application approval, up to a pre-determined credit limit, or denial for applicants with D&B scores 4 or 5.

• Assists management in customer problem resolution and participates in decision-making.

• Approves payment arrangements requested by customers that go beyond the 3-month company guideline within a predetermined amount and term.

• Interacts with external credit agencies to provide information regarding customer credit.

• Performs related duties as assigned.

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Work experience:

• Requires a minimum of 3 years in similar positions supporting clients in the US.

• 3 years of collections experience.

• Previous experience developing collections strategies.

Education:

• Business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program, technical vocational training or equivalent combination of experience and education.

Skills and knowledge:

• Ability to communicate effectively both orally and in writing

• Strong leadership skills

• Good organizational skills Ability to lead dynamically and energize multidiscipline work teams to learn and apply new skills and techniques to respond to business needs

• Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions; ability to resolve associate issues effectively and efficiently

• Excellent teamwork and interpersonal skills Knowledge of computers to operative effectively with PowerPoint presentations, Excel spreadsheets and Microsoft Outlook, PNC, Getpaid, and Crystal.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned